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CHAPTER
Page
#
DOCUMENT
I
COMMERCIAL
PROPOSAL
Oct.
8, 1981
Rev.:
Nov.
6,
1981
LIST OF CONTENTS Page
9. SUPPORT 3
9.1 Introduction 3
9.2 Maintenance and Technical Support 5
9.2.1 Requirements Analysis 5
9.2.2 Maintenance Planning 6
9.2.2.1 Maintenance Plan 6
9.2.2.2 Maintenance Documentation 9
9.2.2.3 Recommended Spare Parts List (RSPL) 9
9.2.2.4 Tools and Test Equipment List 9
9.2.3 Maintenance Activities 12
9.2.3.1 Preventive Maintenance 12
9.2.3.2 Emergency Maintenance 12
9.2.4 Technical Support 13
9.2.4.1 Hardware Support 13
9.2.4.2 Software Support 15
9.3 Training 17
9.3.1 Requirements Analysis 17
9.3.2 Training Planning 18
9.3.2.1 Management and Organization 18
9.3.2.2 Training Plan 20
9.3.2.2.1 Course Overview 20
9.3.2.3 Development of Courses 26
9.3.3 Training Activities 28
9.3.3.1 Training Techniques 28
9.3.3.2 Training Material 29
9.3.3.2.1 Training Support for Sub-contractor (CNCP) 29
9.3.3.2.2 Copyright 30
9.4 Installation 31
9.4.1 Requirement Analysis 31
9.4.2 Installation Planning 32
9.4.2.1 Site Surveys 32
9.4.2.2 Transportation and Installation Plan 33
9.4.2.3 Site Preparation Requirements 33
9.4.2.4 Equipment Installation Drawings 34
9.4.2.5 Site Readiness Verification 34
9.4.3 Installation Activities 35
9.4.3.1 Transportation 35
9.4.3.2 Site Installation 39
9.4.3.3 Typical Layout 40
9.4.3.4 Site Acceptance 46
Page
9.5 Documentation 47
9.5.1 General 47
9.5.2 Documentation Tree 47
9.5.2.1 System Description Manual 47
9.5.2.2 Installation Manual 49
9.5.2.3 Operating Manuals 49
9.5.2.4 Technical Manuals 50
9.5.2.5 Peripheral Equipment Manuals 51
9.5.2.6 Tools and Test Equipment Manual 51
9.5.2.7 Programming Development Tools 51
9.5.2.8 Software Description Manual 52
9.5.3 Documentation Requirements 53
9.5.3.1 Language 53
9.5.3.2 Binder 53
9.5.3.3 Binder Arrangement 53
9.5.3.4 Paper/Printing and Typing 53
9.5.4 Documentation Implementation 54
9.5.4.1 Preliminary Delivery 54
9.5.4.2 Final Documentation 54
9.5.4.3 Documentation Delivered 54
9.5.4.4 Documentation Standard 54
9.6 Spare Parts Provisioning 56
9.6.1 Requirements Analysis 56
9.6.2 Spares delivery 56
9.7 Test and Development Facilities 57
9.8 Live Demonstration 59
9. S̲U̲P̲P̲O̲R̲T̲
9.1 I̲n̲t̲r̲o̲d̲u̲c̲t̲i̲o̲n̲
The Support chapter contains five parts:
- Maintenance and Technical Support (9.2)
- Training (9.3)
- Installation (9.4)
- Documentation (9.5)
- Spares (9.6)
- Test and Development Facilities (9.7)
Christian Rovsing's support organisation Integrated
Logistics Support Department (ILS) has total responsibility
for above functions.
The ACDN Program is unique in the respect that ILS
has an overseas subcontractor CNCP Telecommunications
to carry out equipment installation and maintenance.
At time of bidding ILS has a Norwegian subcontractor
to undertake site design and preparation on a NATO
program comprising 16 mansites and 22 remote locations
throughout Europe.
The Maintenance and Technical Support section describes
the Maintenance Planning taking place at Christian
Rovsing. An overview of the maintenance documentation
is presented and CNCP's maintenance activities at the
three sites described.
The Training Section explains how Christian Rovsing
will train CNCP's installers and computer technicians
as well as Air Canadas personnel. A matrix is presented
providing an overview of personnel category vs required
courses. Finally, the 5 proposed courses are described
by stating the objectives of the course and the prerequisites
of the paticipants.
The installation section describes the activities of
Christian Rovsing and CNCP relating to installation.
CNCP will receive initial training at Christian Rovsing
and perform the installation at the three sites. Prior
to that, CNCP and Christian Rovsing will perform site
surveys and submit to Air Canada the Civil Works Requirement
(CWR) documentation. The CWR will specify how Air
Canada must prepare the site (equipment room) before
installation of equipment.
The documentation section presents how Christian Rovsing
proposes to develop the documentation for ACDN. The
build-up of the documentation generally follows the
standard applicable for communication systems developed
by Christian Rovsing.
9.2 M̲a̲i̲n̲t̲e̲n̲a̲n̲c̲e̲ ̲a̲n̲d̲ ̲T̲e̲c̲h̲n̲i̲c̲a̲l̲ ̲S̲u̲p̲p̲o̲r̲t̲
9.2.1 R̲e̲q̲u̲i̲r̲e̲m̲e̲n̲t̲s̲ ̲A̲n̲a̲l̲y̲s̲i̲s̲
Based on the requirements stated in the RFP, the system
proposed by Christian Rovsing, their previous experience
with similar systems and CNCP Telecommunications' experience
in providing and maintaining computer controlled communications
systems, the following major requirements can be stated:
1) Emergency corrective maintenance at each node must
be to the board level.
2) Qualified maintenance personnel available at each
node. Minimum of one resident technician at NCC.
3) additional qualified maintenance personnel available
for emergency situations.
4) Extensive use of Maintenance and Diagnostic Software
for hardware fault isolation.
5) The maintenance concept combined with the proposed
hardware/software concept shall insure the required
availability.
6) Christian Rovsing shall prepare a Maintenance Plan
based on the final system configuration and submit
it to their maintenance sub-contractor.
7) Christian Rovsing shall submit to their maintenance
sub-contractor a Recommended Spare Parts List (RSPL).
8) Christian Rovsing shall submit a Tools and Test
Equipment list to their maintenance sub-contractor.
9) Christian Rovsing shall prepare a Maintenance Manual
based on the final system design and the philosophy
outlined in the Maintenance Plan.
10) Christian Rovsing shall deliver the spare parts
according to the Approved Spare Parts List (ASPL).
9.2.2 M̲a̲i̲n̲t̲e̲n̲a̲n̲c̲e̲ ̲P̲l̲a̲n̲n̲i̲n̲g̲
The purpose of the Maintenance Planning Phase is to
establish a complete maintenance program which will
fulfil the contractual requirements for maintenance
and insure system reliability and availability to Air
Canada. Simultaneously it shall provide a solid base
for the development of the detailed maintenance documentation.
During the planning phase Christian Rovsing will be
working closely with their maintenance sub-contractor
to insure:
a) continuous resident support at the Network Control
Centre
b) adequate training programs for support staff
c) availability of maintenance specialist for emergency
situations
d) a multi-layered level of support during and after
installation of the equipment.
e) availability of Recommended Spare Parts
f) availability of Tools and Test Equipment
g) the development of a comprehensive maintenance
plan.
Fig. III 9.2.2-1 illustrates the contents of the documentation
available at the close of the planning phase.
9.2.2.1 M̲a̲i̲n̲t̲e̲n̲a̲n̲c̲e̲ ̲P̲l̲a̲n̲
a) I̲n̲t̲r̲o̲d̲u̲c̲t̲i̲o̲n̲
The basic philosophy used in the configuration
of the system for Air Canada is to enable maintenance,
both preventive and emergency, to be performed
with a minimum of system downtime thereby meeting
the availability requirements. This is achieved
through the use of redundant hardware modules and
by extensive use of the board swap principle once
the sophisticated fault detection software has
isolated a faulty assembly.
b) M̲a̲i̲n̲t̲e̲n̲a̲n̲c̲e̲ ̲E̲n̲g̲i̲n̲e̲e̲r̲i̲n̲g̲
Maintenance engineering describes the effort in
the area of maintenance and support necessary prior
to the installation of the equipment.
Fig. III 9.2.2-1
Maintenance Planning Activities…86…1 …02… …02… …02…
The general approach to preventive maintenance
is that the applicable procedures are referenced
via an overall system maintenance sheet incorporated
in the various technical manuals. The special
tools and test equipment which will be used for
maintenance are listed and their applications shown
through scenarios displaying the structure of the
hardware with breakpoints.
A failure reporting system will be generated and
maintained throughout the warranty period. Incorporated
in this system are
- failure reports which will be filled in at
the installations and used in the screening
of systematic errors and used to modify the
spare parts stock
- a log book which will be located at each installation
- Field Change Notices used as applicable for
updating of the systems.
c) O̲n̲-̲S̲i̲t̲e̲ ̲M̲a̲i̲n̲t̲e̲n̲a̲n̲c̲e̲
On-site maintenance will be provided by Christian
Rovsing's sub-contractor, CNCP Telecommunications.
The technicians selected to perform these tasks
each have several years experience in supporting
similar systems. The technicians will, through
formal training courses, be capable of carrying
out preventive maintenance both on the CR80 equipment
and the connected peripherals. The preventive
maintenance required on the CR80 equipment is restricted
to simple tasks such as cleaning of dust filters,
inspection of LED's etc. Emergency maintenance
will typically be carried out on a module exchange
basis. The trouble shooting techniques developed
for the system configuration will enable the maintenance
personnel to isolate and replace modules in the
CR80 equipment within one hour. Also the technicians
will perform modifications according to Field Change
Notices,
d) M̲a̲i̲n̲t̲e̲n̲a̲n̲c̲e̲ ̲M̲a̲n̲a̲g̲e̲m̲e̲n̲t̲
The service technicians at the nodes will be trained
to carry out 1st level maintenance consisting of
preventive and emergency maintenance as previously
described. In most cases logic boards with known
faults will be returned to Christian Rovsing for
repair and then …86…1 …02… …02… …02…
returned to the spare parts complement of the node.
In some instances faulty modules, i.e. power supply,
fan assembly, will be repaired on-site. Christian
Rovsing will provide 2nd and 3rd level maintenance
through field service engineers, inhouse repair
facilities, and software maintenance support.
9.2.2.2 M̲a̲i̲n̲t̲e̲n̲a̲n̲c̲e̲ ̲D̲o̲c̲u̲m̲e̲n̲t̲a̲t̲i̲o̲n̲
The maintenance documentation developed for this program
is shown in fig. 9.2.2.2-1.
9.2.2.3 R̲e̲c̲o̲m̲m̲e̲n̲d̲e̲d̲ ̲S̲p̲a̲r̲e̲ ̲P̲a̲r̲t̲s̲ ̲L̲i̲s̲t̲ ̲(̲R̲S̲P̲L̲)̲
During the maintenance planning phase the RSPL will
be prepared based on an analysis of the H/W. At the
end of the planning phase the RSPL will be submitted
to Air Canada for approval. Hereafter it will be referred
to as the Approved Spare Parts List (ASPL). Delivery
of the spares will take place simultaneously with the
installation of the equipment at each location. It
will be based on our current predictions of the failure
rate of the CR80D modules and their MTBF values supplemented
by our experience from similar projects. In its final
form the RSPL will be composed of
- CR80D modules
- Special OEM equipment
- Standard OEM equipment
The recommendation of the spares complement for the
CR80D modules is based on wellknown calculation formulas
for probabilities.
The recommendation of spares for the special OEM equipment
is based on the manufacturer's RSPL.
The recommendation of spares for the standard OEM equipment
is based on our experience from similar projects.
The price will typically amount to 10% of the equipment
price.
9.2.2.4 T̲o̲o̲l̲s̲ ̲a̲n̲d̲ ̲T̲e̲s̲t̲ ̲E̲q̲u̲i̲p̲m̲e̲n̲t̲ ̲L̲i̲s̲t̲
During the maintenance planning phase a list of special
tools and test equipment (TE) will be prepared based
on an analysis of the H/W breakdown of the system.
The list will be incorporated as an appendix to the
maintenance plan and submitted to Air …86…1 …02…
…02… …02…
Fig. III 9.2.2.2-1…01…Maintenance Documentation…86…1 …02… …02… …02…
Canada at the end of the planning phase. The special
tools and TE will be available at the sites during
the installation phase of the equipment.
The special tools and TE employed during maintenance
of the ACDN will be rather few due to the proposed
maintenance philosophy. Please refer to section 9.2.3.2,
Emergency Maintenance. Consequently, the only test
equipment necessary will be bus analysers. The following
analysers are proposed.
- V24 Communication Tester (RS 232-C)
- Signature Analyser
No special tools and TE are contemplated for the emergengy
maintenance of the peripherals, however, some special
tools may be necessary for preventive maintenance.
9.2.3 M̲a̲i̲n̲t̲e̲n̲a̲n̲c̲e̲ ̲A̲c̲t̲i̲v̲i̲t̲i̲e̲s̲
9.2.3.1 P̲r̲e̲v̲e̲n̲t̲i̲v̲e̲ ̲M̲a̲i̲n̲t̲e̲n̲a̲n̲c̲e̲
Preventative maintenance will be carried out by Christian
Rovsing's sub-contractor, CNCP Telecommunications,
in accordance with the procedures established in the
maintenance manual. The preventive maintenance required
on the CR80 equipment is restricted to cleaning of
dust filters, inspection of LED's etc. and the implementation
of modifications according to field change notices.
The overall design of the system utilizing redundant
hardware will insure that preventive maintenance or
modifications will have a minimal effect on the performance
of the system.
9.2.3.2 E̲m̲e̲r̲g̲e̲n̲c̲y̲ ̲M̲a̲i̲n̲t̲e̲n̲a̲n̲c̲e̲
Emergency maintenance, i.e. fault identification and
module replacement will be carried out by the trained
technicians of Christian Rovsing's sub-contractor,
CNCP Telecommunications. Repair of defective subassemblies
will be undertaken by Christian Rovsing at no cost
to Air Canada during the warranty period, and thereafter
any charges will be regulated by the terms and conditions
stated in the maintenance contract.
Implementation of field changes will be done by CNCP
technicians after instructions from Christian Rovsing.
Isolation of faulty subassemblies is accomplished by
the use of both on-line and off-line diagnostic software
programs. As stated elsewhere in this proposal, on-line
error detection programs will detect hardware faults
when they occur. This is accomplished both by background
checks and error detection during data transfer from
one subsystem to another. Depending on the type of
fault the "Watchdog" subsystem will reconfigure the
system designating the standby processor as active.
The defective subsystem is now off-line where further
fault diagnosis can take place in the event the on-line
diagnostic program did not give specific error identifications
pinpointing a specific module. The off-line diagnostic
program provides for a much more thorough check of
the various elements of a subsystem. In addition,
this program will be used to verify repaired modules.
9.2.4 T̲e̲c̲h̲n̲i̲c̲a̲l̲ ̲S̲u̲p̲p̲o̲r̲t̲
This section describes the Christian Rovsing support
which will complement the maintenance program through
the warranty period and on.
9.2.4.1 H̲a̲r̲d̲w̲a̲r̲e̲ ̲S̲u̲p̲p̲o̲r̲t̲
The first level of maintenance will be available at
each nodal site from Christian Rovsing's sub-contractor,
CNCP Telecommunications.
Field service engineers will be available from Christian
Rovsing facilities in Copenhagen. This function will,
together with the repair facilities and spares stock
provided at Christian Rovsing, provide the 2nd level
of maintenance. The 3rd level maintenance is software
and hardware maintenance support performed by Engineers
resident at Christian Rovsing. This personnel will
assist the Field Service Engineers in case of severe
problems.
Under a separate contract 2nd and 3rd level maintenance
support may be continued after the warranty period
has expired.
The following paragraphs will provide details relative
to the allocation of support personnel and their qualifications
for both the installation phase of the equipment and
for post-implementation maintenance support.
a) T̲o̲r̲o̲n̲t̲o̲ ̲I̲n̲s̲t̲a̲l̲l̲a̲t̲i̲o̲n̲
Since the Toronto Installation will house significantly
more equipment than the other locations to meet
the demands of the Gateway, Electronic Mail Host,
Network Management Host and the Network Control
Centre; and recognizing Air Canada's requirement
for continuous resident maintenance support at
this site, a staff of five computer technicians
will be assigned to provide on-site support.
The computer technicians assigned to the Toronto
installation each have several years experience
in maintaining similar computer systems. They
will have attended an 8 week orientation and training
seminar on the CR80 system and will have received
training on the CDC disk file.
The computer technicians will provide 24 hour on-site
coverage 7 days a week for preventive and emergency
maintenance on the CR80 systems and CDC disk file.
Maintenance of other peripheral devices attached
to the system i.e. CRTs and printers will either
be serviced by the computer technician or in some
cases a technician will be dispatched from our
sub-contractors' central maintenance depot.
During the installation phase the maintenance staff
will be augmented by:
- a Technical Instructor trained on the CR80
System and CDC disk file,
- a Engineer, supervising the installation,
- two Installers, and
- a Project Coordinator.
b) M̲o̲n̲t̲r̲e̲a̲l̲ ̲I̲n̲s̲t̲a̲l̲l̲a̲t̲i̲o̲n̲
Christian Rovsing's maintenance sub-contractor
currently has a staff of trained computer technicians
maintaining similar computer systems in the Montreal
Area. Two of these technicians will receive the
8 week orientation and training seminar on the
CR80 System and CDC disk. The technicians will
periodically visit the site to perform scheduled
preventive maintenance tasks and when required
for emergency maintenance they will be dispatched
from the sub-contractors' central maintenance depot,
740 Notredame St., Montreal, P.Q.
During the day shift period, 0830 to 1700, Monday
to Friday, (excluding statutary holidays) the technician
will be available typically with 1 hour. During
evening and night shift period, weekends and statutary
holidays the response time to provide a technician
will typically be 2 hours.
Additionally, the 1st level of maintenance, at
the Montreal node can be augmented by technical
assistance and/or spare parts from Toronto should
the need arise.
During the installation phase the maintenance staff
will be augmented by:
- a Technical Instructor trained on the CR80
System and CDC disk file,
- an Engineer, supervising the installation,
- two Installers, and
- a Project Coordinator.
c) W̲i̲n̲n̲i̲p̲e̲g̲ ̲I̲n̲s̲t̲a̲l̲l̲a̲t̲i̲o̲n̲
Christian Rovsing's maintenance sub-contractor
currently employs a staff of equipment technicians
that are trained to perform maintenance to the
board swap level on similar computer systems in
the Winnipeg Area. Two of these technicians will
receive the 8 week orientation and training seminar
on the CR80 system and CDC disk. The technicians
will periodically visit the site to perform scheduled
preventive maintenance tasks and when required
for emergency maintenance they will be dispatched
from the sub-contractors' Central Maintenance Depot,
Pioneer St., Winnipeg, Man.
During the day shift period, 0830 to 1700, Monday
to Friday, (excluding statutary holidays) the technician
will be available typically within 1 hour. During
evening and nighs shift period, weekends and statutary
holidays the response time to provide a technician
will typically be 2 hours.
Additionally, the 1st level of maintenance at the
Winnipeg node can be augmented by technical assistance
and/or spare parts from Totonto should the need
arise.
During the installation phase the maintenance staff
will be augmented by:
- a Technical Instructor trained on the CR80
System and CDC disk file,
- an Engineer, supervising the installation,
- two Installers, and
- a Project Coordinator.
9.2.4.2 S̲o̲f̲t̲w̲a̲r̲e̲ ̲S̲u̲p̲p̲o̲r̲t̲
Christian Rovsing will provide a system analysis and
programming service to Air Canada. This service will
commence with the acceptance of the first installation
and will continue until such a time that Air Canada
has formed their own capability for software maintenance.
The following functions are offered:
a) To design and implement changes and modifications
to the system and application software at the request
of Air Canada.
b) Provide assistance and expertise to Air Canada
when required.
c) Diagnose and correct all faults that occur in the
software.
d) To control and maintain the software documentation.
An additional level of software support may become
available from Christian Rovsing's sub-contractor,
CNCP Telecommunications. CNCP Telecommunications is
currently examining the potential of utilizing Christian
Rovsing Systems to meet the expanding demands for public
packet switching networks and to meet other demands
for private networking within the government and financial
communities. Should this course of action be taken,
CNCP will be developing an in-house software capability
on Christian Rovsing Systems and be available to Air
Canada on a consultative basis.
9.3 T̲r̲a̲i̲n̲i̲n̲g̲
9.3.1 R̲e̲q̲u̲i̲r̲e̲m̲e̲n̲t̲s̲ ̲A̲n̲a̲l̲y̲s̲i̲s̲
Based on information in the RFP and Christian Rovsing's
previous experience from similar projects, the following
training requirements are listed:
a) The training programme will enable Air Canada to
operate the entire network independent of Christian
Rovsing.
b) The training programme will enable Christian Rovsing's
sub-contractor, CNCP, to install and maintain the
entire network, including hardware and software,
independent of Christian Rovsing.
c) Courses (including practical work) will have approx.
40% theory and 60% hands-on training.
d) Courses for the following personnel categories
are proposed:
- System Management Staff
- Communications Specialists
- Software Programmers
- Operators
- Network Monitors
- Computer Technicians
e) Training techniques will be described.
f) Location(s) of the training courses will be described.
g) Training material copyright policies will be described.
h) Christian Rovsing will develop an Integrated Training
Plan outlining the contents of the courses and
training methods.
9.3.2 T̲r̲a̲i̲n̲i̲n̲g̲ ̲P̲l̲a̲n̲n̲i̲n̲g̲
9.3.2.1 M̲a̲n̲a̲g̲e̲m̲e̲n̲t̲ ̲a̲n̲d̲ ̲O̲r̲g̲a̲n̲i̲z̲a̲t̲i̲o̲n̲
The training section, which is a part of the Integrated
Logistics Support department, see fig. III 9.3.2.1-1,
is responsible for development and conduct of customer
training and the documentation delivered with the systems.
Training Section
Fig. III 9.3.2.1-1
The training section is organized with a manager, technical
writers and instructors.
The combination of user documentation and training
ensures that the training is supported by documentation,
which is not only easy to use, but also complements
the training documentation, enabling effective training
in all aspects.
9.3.2.2 T̲r̲a̲i̲n̲i̲n̲g̲ ̲P̲l̲a̲n̲
The integrated training plan gives an overview of how
the training courses are planned, developed, and conducted.
Later, it forms the basis for development of training
plans for the individual courses and is Air Canada's
first assessment of the approach taken by Christian
Rovsing towards the training.
This plan contains details regarding the training management,
how the courses are interrelated and how the requirements
connected to each course will be incorporated. Each
course is outlined, the facilities and equipment to
be used are explained, and a schedule for the formal
training of the customer personnel is proposed.
9.3.2.2.1 C̲o̲u̲r̲s̲e̲ ̲O̲v̲e̲r̲v̲i̲e̲w̲
Courses will cover the following system components:
- CR80 Computer-system
- Software
Courses are offered for the following categories of
personnel:
- System Management Staff
- Communications Specialists
- Software Programmers
- Operators
- Network Monitors
- Computer Technicians.
The following courses will be offered:
1. General System Course, 1 week
2. Networks Course, 2 weeks
3. Network Operation Course, 3 weeks
4. Maintenance Course, 8 weeks
5. Software Maintenance Course, 7 weeks
The matrix below outlines which category of personnel
should attend the courses offered:
̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲
̲ ̲ ̲ ̲
Course No.: 1 2 3 4
5
P̲e̲r̲s̲o̲n̲n̲e̲l̲:̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲
̲ ̲ ̲ ̲
S̲y̲s̲t̲e̲m̲ ̲M̲a̲n̲a̲g̲e̲m̲e̲n̲t̲ ̲S̲t̲a̲f̲f̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲x̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲
̲ ̲ ̲ ̲
C̲o̲m̲m̲u̲n̲i̲c̲a̲t̲i̲o̲n̲s̲ ̲S̲p̲e̲c̲i̲a̲l̲i̲s̲t̲s̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲x̲ ̲ ̲ ̲x̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲
̲ ̲ ̲ ̲
S̲o̲f̲t̲w̲a̲r̲e̲ ̲P̲r̲o̲g̲r̲a̲m̲m̲e̲r̲s̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲x̲ ̲ ̲ ̲x̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲
̲x̲ ̲ ̲
O̲p̲e̲r̲a̲t̲o̲r̲s̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲x̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲x̲ ̲ ̲ ̲ ̲ ̲ ̲
̲ ̲ ̲ ̲
N̲e̲t̲w̲o̲r̲k̲ ̲M̲o̲n̲i̲t̲o̲r̲s̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲x̲ ̲ ̲ ̲x̲ ̲ ̲ ̲x̲ ̲ ̲ ̲ ̲ ̲ ̲
̲ ̲ ̲ ̲
C̲o̲m̲p̲u̲t̲e̲r̲ ̲T̲e̲c̲h̲n̲i̲c̲i̲a̲n̲s̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲x̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲x̲ ̲ ̲
̲ ̲ ̲ ̲
a) G̲e̲n̲e̲r̲a̲l̲ ̲S̲y̲s̲t̲e̲m̲ ̲C̲o̲u̲r̲s̲e̲ ̲(̲C̲o̲u̲r̲s̲e̲ ̲N̲o̲.̲ ̲1̲)̲
Objectives: After this course, the participants
are able to describe:
- the packet switching techniques
used in the network
- the user facilities and services
of the network
- the network configuration and
its major system components
- the principles of the system functions
- the general operational and maintenance
functions in the system.
Previous
knowledge
required: General technical knowledge.
Number of
participants
per course: 10.
Length of
course: 1 week.
b) N̲e̲t̲w̲o̲r̲k̲s̲ ̲ ̲C̲o̲u̲r̲s̲e̲ ̲(̲C̲o̲u̲r̲s̲e̲ ̲N̲o̲.̲ ̲2̲)̲
Objectives: After this course, the participants
are able to describe:
- the packet switching techniques
used in the system in detail
- the user facilities and services
of the network in detail
- the network configuration and
its components in detail
- how the system is operated and
its maintenance functions
- the different application software
components, commands and I/O handling
- the use of the software and operational
documentation
- the major principles of hardware
fault handling
Previous
knowledge
required: - General Systems Course (course
No. 1)
- General Electrical Engineering
- Data and telecommunication
system principles
Number of
participants
per course: 10.
Length of
course: 2 weeks.
c) N̲e̲t̲w̲o̲r̲k̲ ̲O̲p̲e̲r̲a̲t̲i̲o̲n̲ ̲C̲o̲u̲r̲s̲e̲ ̲(̲C̲o̲u̲r̲s̲e̲ ̲N̲o̲.̲ ̲3̲)̲
Objectives: After this course, the participants
are able to:
- handle input and output messages
- handle error messages
- log in and out of the system
- report irrevocable system faults
(Network Monitors)
- degrade the system according to
emergency procedures (operators)
- use applicable documentation
Previous
knowlege
required:…02…General System Course (Course No. 1)
Additionally, Network Monitors should
have the Networks Course (Course
No. 2).
Number of
participants
per course: 10.
Length of
course. 3 weeks.
d) M̲a̲i̲n̲t̲e̲n̲a̲n̲c̲e̲ ̲C̲o̲u̲r̲s̲e̲ ̲(̲C̲o̲u̲r̲s̲e̲ ̲N̲o̲.̲ ̲4̲)̲
Objectives: After this course, the participants
are able to:
- localize all faults in the CR80
system to module level, replace
the module and verify normal operation
after the repair
- run maintenance diagnostic on-
and off-line tests
- cold and warm start the system
- put the network into operation
- update the hardware according
to Field Engineering Notices
- implement new software releases
in the operating system
- report problems and document the
symptoms.
Previous
knowledge
required: A minimum of 5 years experience as
a computer technician
Number of
participants
per course: 10.
Length of
course: 8 weeks.
e) S̲o̲f̲t̲w̲a̲r̲e̲ ̲M̲a̲i̲n̲t̲e̲n̲a̲n̲c̲e̲ ̲C̲o̲u̲r̲s̲e̲ ̲(̲C̲o̲u̲r̲s̲e̲ ̲N̲o̲.̲ ̲5̲)̲
Objectives: After this course, the participants
are able to:
- describe the software design of
the operating system, the application
software for data traffic, and
the operational and maintenance
functions
- use the applicable documentation
- make corrections of faults in
programs
- design new programmes and/or modify
existing programmes and implement
them in the system
- handle the programme production
system.
Previous
knowledge
required: - General System Course (Course
No. 1)
- Networks Course (Course No. 2)
- Detailed knowledge in software
techniques, i.e. queue-theory,
access methods, post- and file
organization
- Experience in designing programmes
in at least one high-level language.
Number of
participants
per course: 10.
Length of
course: 7 weeks.
9.3.2.3 D̲e̲v̲e̲l̲o̲p̲m̲e̲n̲t̲ ̲o̲f̲ ̲C̲o̲u̲r̲s̲e̲s̲
After the project definition phase, during which the
Integrated Training Plan is written, the following
documentation is developed.
a) T̲r̲a̲i̲n̲i̲n̲g̲ ̲P̲l̲a̲n̲
Each course is described in detail in a Training
Plan, where subsets are included of the course
material.
b) C̲o̲u̲r̲s̲e̲ ̲O̲b̲j̲e̲c̲t̲i̲v̲e̲s̲
To define what the student must learn during the
course, the following is required:
1) The Skills and Knowledge Specification, defining
the outcome of the course.
2) Entry Standard, defining what the student is
able to do, and his knowledge before the course
start.
3) The Training and Enabling Objectives, which
define the gap between 1) and 2) above and
the targets of the training.
c) I̲n̲s̲t̲r̲u̲c̲t̲o̲r̲'̲s̲ ̲M̲a̲n̲u̲a̲l̲
This manual consists of two volumes for each course.
Volume 1 contains:
a) The Training Plan outlining the course, which
is the instrument for development of the Instructor's
Guide Sheets.
b) The Instructor's Guide Sheets and the Lesson
Plans.
Volume 2 contains all the reference material (apart
from selfcontained manuals, guides, etc.), i.e.
visual aids, questionaires, test items, and other
hand-outs. All this material will be referenced
by the Lesson Plans.
d) I̲n̲s̲t̲r̲u̲c̲t̲o̲r̲'̲s̲ ̲G̲u̲i̲d̲e̲ ̲S̲h̲e̲e̲t̲
To establish the outcome of a lesson (or possibly
a set of lessons), the Instructor's Guide Sheet
specifies the planned outcome of the lesson(s),
the training method which could be used, aids and
references, enabling collection of necessary items
before the lesson is held. This sheet is the baseline
of the Lesson Plan(s).
e) T̲h̲e̲ ̲L̲e̲s̲s̲o̲n̲ ̲P̲l̲a̲n̲
All the Lesson Plans of a course, together with
the Instructor's Guide Sheet, form the detailed
guide for the instruction of the class, and together
they make up the entire course.
The Lesson Plan defines the main points of the
instruction listed by key points (key words).
The duration of each main point is indicated, the
method of instruction is marked, and the appropriate
references to manuals, aids, tests, slides, etc.
are noted.
The lesson plan, therefore, maps all planned events
during the lesson.…86…1 …02… …02… …02… …02… …02…
9.3.3 T̲r̲a̲i̲n̲i̲n̲g̲ ̲A̲c̲t̲i̲v̲i̲t̲i̲e̲s̲
Training of the different personnel categories will
be planned, so the training is concluded in advance
of the installation of the network in question.
The maintenance training is concluded in advance of
CNCP's upstart of training in Canada.
The courses are conducted at Christian Rovsing's facilities
on equipment, which later is installed in Air Canada's
network. Optionally, courses can be conducted at the
network installations after site acceptance test.
The number of students per class will be limited to
10, unless other agreements are made. It is Christian
Rovsing's experience that 5 teams of each 2 students
are ideal, considering availability of training equipment.
9.3.3.1 T̲r̲a̲i̲n̲i̲n̲g̲ ̲T̲e̲c̲h̲n̲i̲q̲u̲e̲s̲
The main principle of Christian Rovsing's courses is,
that student centered training methods are used wherever
possible.
To evaluate the outcome of the courses, oral questions,
quizzes and tests are used during the courses, and
a final practical and theoretical test is performed
by the participants.
The following training methods are used during the
courses:
a) Group-work: Specific tasks are distributed in
writing to the groups to work on.
The tasks may be theoretical or
practical examinations of the various
topics.
b) Reports: The groups report the results of
their tasks in a group session.
c) Discussion: The results of the groups are discussed
by the class under guidance of the
instructor.
d) Lecture: Lectures are used (limited) for outlining
the basic rules for a given topic.
e) Informal
talk: Informal talk is invoked to obtain
feed-back to the instructor on the
outcome of the instruction.
f) Hands-on: Practical work is used extensively,
as this is the best way to implement
the use of theoretical knowledge
on the various topics covered by
other training methods. In the same
way, the instructor gets feed-back
on the student's understanding of
the topics covered in the instruction.
g) Tests: Tests and questionnaires are used
frequently, as these are highly motivating
and underline important points of
the instruction.
9.3.3.2 T̲r̲a̲i̲n̲i̲n̲g̲ ̲M̲a̲t̲e̲r̲i̲a̲l̲
Christian Rovsing offers to supply the following training
material for courses conducted by Christian Rovsing:
a) Student Reference Guides, containing extracts of
documentation applicable for the course.
b) Student Hand-out, i.e. information relevant to
the lesson in progress, tests, quizzes, tasks for
group-sessions and similar items.
c) Library. A complete library is available in the
classroom for reference by the students. The library
consists of documentation relevant for the type
of course conducted.
9.3.3.2.1 T̲r̲a̲i̲n̲i̲n̲g̲ ̲S̲u̲p̲p̲o̲r̲t̲ ̲f̲o̲r̲ ̲S̲u̲b̲-̲c̲o̲n̲t̲r̲a̲c̲t̲o̲r̲ ̲(̲C̲N̲C̲P̲)̲
In addition to the above mentioned training material,
Christian Rovsing will supply the following instructor
material:
a) Instructor's Guide, containing the detailed training
plan for the course and Instructor's Guide Sheets
for each lesson.
b) Lesson Plans, defining the contents of the lesson,
the time schedule, training methods and reference
to documentation, visual aids, student hand-out
and other support material.
c) Visual Aids, mainly consisting of Overhead Projector
Foils with applicable informaton for the lessons.
9.3.3.2.2 C̲o̲p̲y̲r̲i̲g̲h̲t̲
The training material produced by Christian Rovsing
may be reproduced by Air Canada and CNCP, but only
for the training of personnel employed by Air Canada,
and CNCP personnel supporting the network discussed
here.
9.4 I̲n̲s̲t̲a̲l̲l̲a̲t̲i̲o̲n̲
9.4.1 R̲e̲q̲u̲i̲r̲e̲m̲e̲n̲t̲ ̲A̲n̲a̲l̲y̲s̲i̲s̲
a) Christian Rovsing shall make the following major
deliveries to Air Canada:
- Site Preparation Requirements
- Transportation and Installation Plan
- Equipment Installation Drawings
- Delivery and Installation of Equipment
b) Site Preparation Requirements (SPR), shall specify
the extent of site preparation Air Canada must
undertake before equipment is installed. In order
to generate the SPR, Christian Rovsing's sub-contractor,
CNCP Telecommunications, will conduct a Site Survey
at each site.
c) The "Transportation and Installation Plan" shall
contain Christian Rovsing's procedures for transportation
and installation. Furthermore, the plan specifies
division of responsibilities between Air Canada
and Christian Rovsing regarding transportation
and installation. Packaging of central equipment
and peripherals will correspond to the requirements
for air and truck transport to the three sites.
Transportation requirements for equipment delivered
under this contract is described in detail in section
8.
d) Delivery and installation of equipment will be
performed in accordance with the master schedule
after Christian Rovsing's sub-contractor has verified
that the sites have been prepared in accordance
with the Site Preparation Requirements.
9.4.2 I̲n̲s̲t̲a̲l̲l̲a̲t̲i̲o̲n̲ ̲P̲l̲a̲n̲n̲i̲n̲g̲
a) The planning of the installation will start immediately
after contract award. The time span from contract
award to completion of installation will be divided
in two major phases:
1. Site Preparation
2. Site Installation
b) The main activities in phase 1 are:
1. Site survey within two months after contract
award.
2. A transportation installation and integration
plan specifying the activities to be performed
during phases 1 and 2.
3. Preparation and delivery of site preparation
requirements 3 months prior to on-site installation.
4. Preparation and delivery of equipment installation
drawings 1 month prior to on-site installation.
5. Site readiness verification prior to start
of equipment installation.
The main activities in phase 2 are:
1. Transportation to site
2. On-site installation
3. Site acceptance
c) A more detailed description of the phase 1 and
2 activities is presented in the following sections.
9.4.2.1 S̲i̲t̲e̲ ̲S̲u̲r̲v̲e̲y̲s̲
a) Within the first month after contract award Christian
Rovsing's sub-contractor, CNCP Telecommunications,
will perform site surveys with Air Canada's participation.
The purpose of the survey will be to prepare site
preparation requirements and plans for on-site
integration and installation.
b) An important task to be performed during the survey
meetings is to determine a tentative equipment
room layout.…86…1 …02… …02… …02…
c) Christian Rovsing will prepare a list of site documentation
(equipment room drawings and installations) to
be given to Air Canada prior to the site survey.
9.4.2.2 T̲r̲a̲n̲s̲p̲o̲r̲t̲a̲t̲i̲o̲n̲ ̲a̲n̲d̲ ̲I̲n̲s̲t̲a̲l̲l̲a̲t̲i̲o̲n̲ ̲P̲l̲a̲n̲
a) Christian Rovsing will prepare a transportation
and installation plan, which will specify the activities
to be performed during phases 1 and 2. The plan
will be submitted to Air Canada 2 months after
completion of site surveys.
b) The plan will cover the following areas:
1. Delivery of site preparation requirements (SPR)
and equipment installation drawings
2. Site readiness verification
3. Packing, shipment, customs clearance and transportation
to site
4. A specification of the division of responsibilities
between Air Canada and Christian Rovsing concerning
transportation and installation
5. On-site integration and installation
9.4.2.3 S̲i̲t̲e̲ ̲P̲r̲e̲p̲a̲r̲a̲t̲i̲o̲n̲ ̲R̲e̲q̲u̲i̲r̲e̲m̲e̲n̲t̲s̲
a) Christian Rovsing will prepare site preparation
requirements (SPR) concerning the preparation of
each site for installation of the proposed equipment.
SPR will be submitted to Air Canada for approcal
3 months prior to start of installation at each
site.
b) The SPR will be based on the site data collected
during the site survey, the equipment room layout
and the physical characteristics of the proposed
equipment.
c) The SPR will contain requirements to access, space,
power, power distribution, quantity and location
of power outlets, heat dissipation, cable ducting,
etc.
d) Air Canada will prepare the site for equipment
installation in accordance with these requirements.
9.4.2.4 E̲q̲u̲i̲p̲m̲e̲n̲t̲ ̲I̲n̲s̲t̲a̲l̲l̲a̲t̲i̲o̲n̲ ̲D̲r̲a̲w̲i̲n̲g̲s̲
a) Christian Rovsing will deliver equipment installation
drawings to Air Canada for approval 1 month prior
to start of installation.
b) The approved installation drawings will be used
for the installation of the proposed equipment
on each site.
c) The equipment installation drawings will be based
on the approved site preparation requirements,
the hardware configuration and the equipment characteristics.
d) The drawings will show how the proposed equipment
is to be installed and integrated.
9.4.2.5 S̲i̲t̲e̲ ̲R̲e̲a̲d̲i̲n̲e̲s̲s̲ ̲V̲e̲r̲i̲f̲i̲c̲a̲t̲i̲o̲n̲
a) Prior to start of on-site installation Christian
Rovsing and Air Canada will jointly perform a site
verification.
b) The purpose is to verify that the site is ready
for installation, i.e. that the site is prepared
in accordance with the site preparation requirements.
c) Final arrangements concerning transportation to
site and Christian Rovsing's sub-contractor's presence
at site during installation and test are also to
be made at time of site verification.
9.4.3 I̲n̲s̲t̲a̲l̲l̲a̲t̲i̲o̲n̲ ̲A̲c̲t̲i̲v̲i̲t̲i̲e̲s̲
9.4.3.1 T̲r̲a̲n̲s̲p̲o̲r̲t̲a̲t̲i̲o̲n̲
a) The delivery of equipment will follow the master
schedule. Actual shipping dates are selected to
be in accordance with the readiness of site and
time for transportation.
b) The equipment will be shipped by air or truck and
packed accordingly. Christian Rovsing will arrange
the transportation so that the Christian Rovsing's
sub-contractor's team will be present at site for
reception.
c) The packing and marking are proposed to be in accordance
with Christian Rovsing's standard procedures for
CR80 equipment. The following is a brief discussion
of the method:
d) The computer equipment is constructed in a modular
fashion, i.e. 19" racks containing crate assemblies
with plug-in modules. This is reflected in the
packaging as follows:
1) Modules are packed in styrofoam containers
designed to fit each module size. A number
of modules are put into a cardboard box or
similar of Europe pallet standard size (see
figure 9.4.3.1-1).
2) Crates are packed with styrofoam corners so
that they fit into a cardboard box of Europe
pallet standard size (see figure 9.4.3.1-2).
3) Each rack or cabinet bay is separately packed
on a wooden pallet, protected with styrofoam
corners, and wrapped in plastic sheets. A
skeleton of timber protects the five free surfaces
(see figure 9.4.3.1-3).
e) Packing lists are forwarded with every shipping
container. One copy of the packing list is enclosed
in the container; one copy will be attached to
the exterior of the container in an envelope clearly
marked "packing list".
f) Each container is to be clearly marked on the exterior
surface with at least:
- purchaser identification
- manufacturer's name and address
- shipping address
Fig. III 9.4.3.1-1…01…Packing of a Module…86…1 …02… …02… …02…
Fig. III 9.4.3.1-2
Packing of a Crate…86…1 …02… …02… …02…
Fig. 9.4.3.1-3…01…Packing of a Rack…86…1 …02… …02… …02…
In addition, each container is clearly labeled
with the identification and number of pieces in
the shipment and with precautionary labelling applicable
to handling.
9.4.3.2 S̲i̲t̲e̲ ̲I̲n̲s̲t̲a̲l̲l̲a̲t̲i̲o̲n̲
a) Christian Rovsing will prepare internal site installation
procedures based on the site preparation requirements
and the site installation drawings. These procedures
will detail the installation sequence and the intallation
check-out procedures.
b) Christian Rovsing's sub-contractor, CNCP Telecommunications,
will set up an installation team to perform the
installation at all three sites. The team will
be working in accordance with the detailed installation
procedures.
c) The team will install the equipment in accordance
with the Air Canada approved installation drawings.
Any changes during installation will be marked
on the drawings. Corrected drawings will be submitted
to Air Canada after completion of site installation.
d) Installation check-out encompassing hardware verification
will be performed in accordance with an installation
check-out procedure. This task will complete the
installation and indicate the start of acceptance
test.
9.4.3.3 T̲y̲p̲i̲c̲a̲l̲ ̲L̲a̲y̲o̲u̲t̲
A typical equipment room layout of the Toronto installation
is shown in figure 9.4.3.3-1. One of the tasks to
be performed at site surveys as mentioned earlier is
to work out the optimal layout in conjunction with
customer.
The equipment shown in the layout comprises:
- 2 Front end processor (FEP)racks
- 4 NODE YYZ racks
- 1 Gateway Computer rack
- 2 Electronic Mail Host (EMH)
computer racks
- 1 NCC computer rack
- 2 Network Management Host (NMH)
- computer racks
- 2 disc cabinets
- 2 line printers
- 2 low speed printers
…02…-…02…4 system consoles
- 9 video display units
- 1 color display
The racks are positioned such that sufficient clearance
is maintained for access to front and rear of the equipment.
Otherwise, only few contraints as to the placement
of the equipment exist. The final layout will take
into account human factors, segregation of functional
activities, access for maintenance and other considerations
or preferences of the operating personnel.
The typical layout reflects the floor space required
by cabinets and the operator positions.
It is anticipated that the equipment room will be provided
with a computer floor. The heaviest rack is well within
the standard limit of 1000 Kp/m…0e…2…0f…for computer floors.
All equipment is mounted in standard 19" racks except
for the disk units which are contained within accoustic
or pedestal cabinets. The dimensions are shown in
table 9.4.3.3-1.
The equipment is cooled by fans with intake in the
front and exhaust at the top.
Power to equipment is fed from individual fuse-protected
120V outlets (16A or 20A). The required power supply
is shown in table 9.4.3.3-1.
The standard CDC disc drives require a frequency stabilization
of 60 Hz + 0.6/-1.0 Hz for proper operation (according
to CDC specification).
Figure 9.4.3.3-1 Typical installation (Toronto)
Figure 9.4.3.3-2 Typical Installation (Montreal)
Fig. 9.4.3.3-3 Typical Installation (Winnipeg)
Table 9.4.3.3-1 Preliminary Physical Characteristics
9.4.3.4 S̲i̲t̲e̲ ̲A̲c̲c̲e̲p̲t̲a̲n̲c̲e̲
Site acceptance is the act whereby customer will acknowledge
by protocol that CR has fully demonstrated that a site
is ready and complete for operation and will take place
when the following requirements have been met:
- Completion of the agreed on-site acceptance test
as specified in the Acceptance Test Procedures.
This test will, incase no real data is available,
be performed with simulated data and will constitue
a relevant subset of the Formal Factory Acceptance
Test.
- Verification of the site inventory.
- If applicable, availability of a mutually agreed
discrepancy list showing the agreed date for clearance
of each listed discrepancy.
9.5 D̲O̲C̲U̲M̲E̲N̲T̲A̲T̲I̲O̲N̲
9.5.1 G̲e̲n̲e̲r̲a̲l̲
The documentation provided by Christian Rovsing is
based on the information stated in the RFP and on experience
from similar projects.
9.5.2 D̲o̲c̲u̲m̲e̲n̲t̲a̲t̲i̲o̲n̲ ̲T̲r̲e̲e̲
The documentation tree gives an overview of the contents
and the arrangement of the planned documentation. Please
refer to figure 9.5.2-1.
9.5.2.1 S̲y̲s̲t̲e̲m̲ ̲D̲e̲s̲c̲r̲i̲p̲t̲i̲o̲n̲ ̲M̲a̲n̲u̲a̲l̲
The System Description Manual contains a system overview
and a general block diagram of the complete system
configuration. It covers a description of the system
configuration,the principle of operation and the functional
capabilities. The functional interfaces to GATEWAY,EMH,NMH/NCC
and the NODE System are described. The manual also
incorporates a software and a system maintenance overview.
DOCUMENTATION TREE
Fig.9.5.2-1.
9.5.2.2 I̲n̲s̲t̲a̲l̲l̲a̲t̲i̲o̲n̲ ̲M̲a̲n̲u̲a̲l̲
This manual includes the electrical and mechanical
information necessary for installation and disassemby
of the equipment. The Installation Manual covers the
following major items:
- Installation philosophy
- Civil works requirements
- Equipment integration and installation
- Installation tools and equipment
- Site installation procedures
- Check-list and power-up procedure
- Disassembly instructions
- Storage and transport data
- System expansion procedures.
9.5.2.3 O̲p̲e̲r̲a̲t̲i̲n̲g̲ ̲M̲a̲n̲u̲a̲l̲s̲
The purpose of the System Operator Manual and the Network
Operator Manual is to provide the essential operating
instructions in step-by-step format for the system
and network operators.
The operational description comprises the following
units:
- Display (VDU) and associated keyboard unit
- Line Printer
- CDC Disc
The instructions comprise all the available functions
and operating procedures performed at the VDU keyboard
and the peripheral equipment.
The Operating Manuals cover the following major items:
- VDU terminal controls and indicators
a) CRT display unit
b) Keyboard unit
- Starting, stopping, and emergency operations
- Operator/user functions
a) command format
information, including control statements and
syntax
b) Command Error Message Display information
c) Error messages that are displayed on the VDU
d) Command Menues
9.5.2.4 T̲e̲c̲h̲n̲i̲c̲a̲l̲ ̲M̲a̲n̲u̲a̲l̲s̲
a) M̲a̲i̲n̲t̲e̲n̲a̲n̲c̲e̲ ̲M̲a̲n̲u̲a̲l̲
The Maintenance Manual describes the operator functions
of the maintenance position necessary for the preventive
and emergency maintenance.
The Maintenance Manual comprises the following:
- preventive maintenance
- emergency maintenance
a) on and off-line error detection handling
b) off-line system troubleshooting
Please refer to figure 9.2.2.2-1
b) A̲s̲s̲e̲m̲b̲l̲y̲ ̲B̲r̲e̲a̲k̲d̲o̲w̲n̲ ̲M̲a̲n̲u̲a̲l̲
The Assembly Breakdown Manual describes and illustrates
the assembly breakdown of the hardware tree in order
to help the staff towards the installation maintenance
tasks, i.e. in identification of the replaceable parts
and the interconnection between the modules,units,crates
and racks.
c) I̲n̲v̲e̲n̲t̲o̲r̲y̲ ̲M̲a̲n̲u̲a̲l̲s̲
The Inventory Manual contains a listing of the items
supplied.
The Site Inventory Manual has the following main sections:
- Main equipment
- Auxilliary equipment
- Test equipment
- Test accessories
Tools
- Spare parts, ASPL
- Consumerables
- Documentation
- Programmes
- Drawings
d) M̲o̲d̲u̲l̲e̲ ̲D̲e̲s̲c̲r̲i̲p̲t̲i̲o̲n̲ ̲M̲a̲n̲u̲a̲l̲s̲
These manuals describe all the modules in the Air Canada
System as well as the I/O connectors and pin numbering,applicable
in identification of the interface between the modules.
They also contain drawings of the circuit boards and
diagrams, the parts list, the functional description
and the product and test specifications.
e) A̲S̲P̲L̲ ̲M̲a̲n̲u̲a̲l̲
This document is identical to the Approved Spare Parts
List (ASPL) identifying the available spares at an
installation.
9.5.2.5 P̲e̲r̲i̲p̲h̲e̲r̲a̲l̲ ̲E̲q̲u̲i̲p̲m̲e̲n̲t̲ ̲M̲a̲n̲u̲a̲l̲s̲
The OEM Documentation, i.e. equipment other than manufactured
by Christian Rovsing, is reviewed by Air Canada and
Christian Rovsing. The two parties coordinate their
points of view on the documentation, and Christian
Rovsing implements the necessary changes according
to the contractual requirements. Generally, OEM documentation
will be supplied to Air Canada as received from the
OEM manufacturer.
The manuals will be as specified in figure 9.5.2-1
Documentation Tree.
9.5.2.6 T̲o̲o̲l̲s̲ ̲a̲n̲d̲ ̲T̲e̲s̲t̲ ̲E̲q̲u̲i̲p̲m̲e̲n̲t̲ ̲M̲a̲n̲u̲a̲l̲
This document will specify the tools, accessories and
test equipment required for maintenance of an Air Canada
site.
9.5.2.7 P̲r̲o̲g̲r̲a̲m̲m̲i̲n̲g̲ ̲D̲e̲v̲e̲l̲o̲p̲m̲e̲n̲t̲ ̲T̲o̲o̲l̲s̲
This documentation will specify how to modify and generate
new software.
9.5.2.8 S̲o̲f̲t̲w̲a̲r̲e̲ ̲D̲e̲s̲c̲r̲i̲p̲t̲i̲o̲n̲ ̲M̲a̲n̲u̲a̲l̲
This documentation describes the as-built software.
9.5.3 D̲o̲c̲u̲m̲e̲n̲t̲a̲t̲i̲o̲n̲ ̲R̲e̲q̲u̲i̲r̲e̲m̲e̲n̲t̲s̲
This section contains the requirements of the documentation.
9.5.3.1 L̲a̲n̲g̲u̲a̲g̲e̲
All the documentation will be written in English.
9.5.3.2 B̲i̲n̲d̲e̲r̲
The documentation,bound between hard covers, will be
collected in a ring binding system for easy and convenient
handling by the user. This ring binding system permits
easy removal and insertion of pages. It permits the
documents to lie flat when opened at any page.
9.5.3.3 B̲i̲n̲d̲e̲r̲ ̲A̲r̲r̲a̲n̲g̲e̲m̲e̲n̲t̲
The ring binders which belong to the same document(subject)
will have backs of the same colour.
Each ring binder will contain an overview sheet and
a table of contents.
9.5.3.4 P̲a̲p̲e̲r̲/̲P̲r̲i̲n̲t̲i̲n̲g̲ ̲a̲n̲d̲ ̲T̲y̲p̲i̲n̲g̲
The basic document medium for all the documentation
will be printed on paper of good quality.
The paper will be of standard A4 format. If necessary,
drawings and diagrams will be expanded from this size.
The text will be either composed or typed by text manipulator.
Computer print-outs prepared by printers will be easily
legible.
9.5.4 D̲o̲c̲u̲m̲e̲n̲t̲a̲t̲i̲o̲n̲ ̲I̲m̲p̲l̲e̲m̲e̲n̲t̲a̲t̲i̲o̲n̲
This section contains the proposal for implementatio
of the documentation.
9.5.4.1 P̲r̲e̲l̲i̲m̲e̲n̲a̲r̲y̲ ̲D̲e̲l̲i̲v̲e̲r̲y̲
When the review and the development phase of the documentation
has been completed, the prelimenary version (PV) will
be sent to Air Canada for comments and approval.
9.5.4.2 F̲i̲n̲a̲l̲ ̲D̲o̲c̲u̲m̲e̲n̲t̲a̲t̲i̲o̲n̲
The possible comments will then be implemented by Christian
Rovsing and the final version(FV) will be delivered
in accordance with the contract.
9.5.4.3 D̲o̲c̲u̲m̲e̲n̲t̲a̲t̲i̲o̲n̲ ̲D̲e̲l̲i̲v̲e̲r̲e̲d̲
In the following, the number of supplied documentation
based on the Air Canada documentation requirements
and the Documentatation Tree is given.
- System Description Manual, five sets
- Installation Manual, five sets
- System Operator Manual, five sets
- Network Operator Manual, five sets
- Maintenance Manual, eight sets
- Assembly Breakdown, five sets
- Inventory Manual, five sets
- Module Description Manuals, five sets
- ASPL Manual, five sets
- Peripheral Equipment Manuals, five sets
- Tools and Test Equipment Manual, five sets
- Programming Development Tools, five sets
- s/w Listings, one set
9.5.4.4 D̲o̲c̲u̲m̲e̲n̲t̲a̲t̲i̲o̲n̲ ̲S̲t̲a̲n̲d̲a̲r̲d̲
Please refer to Appendix A
9.6 S̲p̲a̲r̲e̲ ̲P̲a̲r̲t̲s̲ ̲P̲r̲o̲v̲i̲s̲i̲o̲n̲i̲n̲g̲
9.6.1 R̲e̲q̲u̲i̲r̲e̲m̲e̲n̲t̲ ̲A̲n̲a̲l̲y̲s̲i̲s̲
The following points are considered when defining the
spares philosophy for each of the Air Canada sites:
a) desired degree of availability of the network as
defined in the RFP,
b) design criterium of the system relative to the
degree of equipment redundancy incorporated in
the system,
c) the number of processor units and channel units
within the site configuration,
d) frequency of use of specific logic boards,
e) the MTBF of each type of logic board or sub-assembly,
f) the MTTR of each type of logic board or sub-assembly.
9.6.2 S̲p̲a̲r̲e̲s̲ ̲D̲e̲l̲i̲v̲e̲r̲y̲
As stated in section 9.2.2.3, Christian Rovsing will
develop a Recommended Spare Parts List (RSPL). The
RSPL reflects the philosophy stated above in conjunction
with the system design and Air Canada's requirements.
The RSPL will be discussed at a Provisionary Conference
between Air Canada, Christian Rovsing and CNCP Telecommunications
in order to establish the "Approved Spare Parts List"
(ASPL).
Spares will be delivered to each site at the time of
installation.
Spares will be maintained at all three sites, with
the emphasis being placed on the Toronto site due to
the amount of equipment resident in Toronto. The Toronto
site will be classified as the main depot for spares
and will provide spare parts on an emergency basis
to the other two sites.
9.7 T̲e̲s̲t̲ ̲a̲n̲d̲ ̲D̲e̲v̲e̲l̲o̲p̲m̲e̲n̲t̲ ̲F̲a̲c̲i̲l̲i̲t̲i̲e̲s̲
The software development and test tasks related to
the maintenance and the evolution of the backbone network
are facilitated by several features:
- Software development environments at EMH and NMH
- Provisions for session and subscriber resources
test-type declarations.
- A Test Driver Facility (Volume generator) provides
test sequences according to script and collects
results.
The software development environments supported by
the EMH and NMH computers can be used for program development
and test from local as well as remote terminals. Language
Processors for high, medium, low and even micro level
source coding are available.
Interactive Debuggers, as well as tracers, loggers
and performance measurement tools are at hand.
Integrated testing of new versions of real time software,
can take place in the computers simultaneously being
used for switching operational traffic, because a number
of provisions have been taken:
- The System Software data limits the memory address
space for each process according to its memory
access vector.
- The Communications software allows a test conductor
to declare a test environment, complete with host
access. Terminal access and session resources,
which will not, until released, interface with
the operational resources. Apart from this test
sessions are exactly like operational ones, with
priorities, virtual protocol support etc.
- The test driver (Volume Generator) is intended
for driving test sequences specified in a test
script (language) and for collecting and presenting
the results of the test.
The typical real time software development test, and
integration tasks will be to specify design, code and
perform module level verification of the software changes,
with assistance of the software development environments
tools already mentioned (Debuggers tracers loggers,
etc.).
Then the test environment and the test sequences are
defined, and specified as NCC command files and test
driver scripts, respectively. Finally the actual test
or tests will be run and the resulting data collected
and possibly reduced.
Please refer to the following sections for related
information: 6.10.2, 6.10.3, 6.10.6, 4.6.2.
9.8 L̲i̲v̲e̲ ̲D̲e̲m̲o̲n̲s̲t̲r̲a̲t̲i̲o̲n̲
o To convince Air Canada that Christian Rovsing has
an in depth knowledge and experience in Data Communication
Network building, a number of live demonstrations
has been determined. Demonstrations include features
such as low delay packet delivery, message switching,
packet switching, network control and supervision
and automatic configuration files generation.
Using the FIKS (Danish Defence Integrated Communication
System, ref. Document I sec. 3.2) network the following
points will be demosntrated:
- Data user service. This is a special purpose,
low delay packet switch service. The end to end
delay in a 2-hop connection (one transit node)
is guaranteed less than 500 msec.
- FIKS MEDE. The MEDE functions correspond to the
functions of the EMH. Demonstration will include
man-machine interface and message switching.
- FIKS Node. The node functions correspond to the
functions of the ACDN node. Demontration will
include message routing for several nodes.
- FIKS SCC. The function of the SCC (System control
Center) corresponds to the functions of the NCC
and the NMH. Demonstration includes network supervision
by a color-display and network control functions
such as TRUNK control, routing table generation,
down-line load of routing tables. Also the shift-over
to remote-(standby)-SCC will be demonstrated.
- Automatic configuration file generation. This
is an off-line facility, as the one required on
the NMH. Input format, file generation and a control
output will be demonstrated.
Using the LME-net (general X25 packet switch network)
the CR80 host interface capabilities will be demonstrated.
Demonstration includes:
- Terminal (Teletype and CRT) to UNIVAC host communication.
- Batch communication with UNIVAC host.
- Terminal (Teletype and CRT) to IBM host communication.
- Batch communication with IBM host.
The above demonstration will be performed with a remote
host computer situated in Stockholm, Sweden.
The above live demontrations will take place at Christian
Rovsing facilities in Copenhagen. Each demonstration
wil be preceded by a short introduction telling about
the system used and the detailed test procedure.
