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Derivation
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WangText
............... 34
4.5 ON-THE-JOB TRAINING FOR TECHNICIANS ........ 35
4.5.1 Introduction ........................... 35
4.5.2 Subjects ............................... 35
4.5.2.1 Operation .......................... 35
4.5.2.2Maintenance ........................ 36
4.5.3 Contents and Duration .................. 36
4.5.4 Training Methods ....................... 36
5 FACILITIES AND EQUIPMENT ....................... 37
5.1 INTRODUCTION .............................. 37
5.2 CLASSROOM .................................. 37
5.3 LABORATORY ................................. 37
5.4 FACILITIES ................................. 37
6 FORMAL TRAINING SCHEDULE ....................... 38
6.1 INTRODUTION ............................... 38
6.2 RELEASE PLANS .............................. 38
6.2.1 Maintenance Training ................... 38
6.2.2 Resident Site Technician Training ...... 38 …86…1 …02… …02… …02… …02…
1 I̲N̲T̲E̲G̲R̲A̲T̲E̲D̲ ̲T̲R̲A̲I̲N̲I̲N̲G̲ ̲P̲L̲A̲N̲
1.1 S̲C̲O̲P̲E̲
The Integrated Training Plan gives a management overview of how the CAMPS System
training is planned, developed, and conducted.
The pan forms the basis for development of the Training Plans for the individual
courses. Furthermore, the plan will be a first-hand assessment of the approach taken
by the contractor to the CAMPS training.
1.2 I̲N̲T̲R̲O̲D̲U̲C̲T̲I̲O̲N̲
This plan contains detals regarding the CAMPS training management, how the courses
are interrelated and how the requirements connected to each course will be incorporated.
Each course is outlined, the facilities and equipment to be used is explained, and
a schedule for he formal training at the contractor is proposed.
As the Training Plan for each course will describe the contents of the course in
detail, the Skills and Knowledge Specification, Training and Enabling Objectives,
and the Entry Standards of the stdents, this plan only deals with these subjects
on a broad basis.
The Training Methods to be used in each of the courses are outlined in this plan.
The Depot Level and Software Maintenance courses are optional, and will be defined
when released The Training Plan for Software Maintenance however, will be developed
under this contract.…86…1 …02… …02… …02… …02…
2 M̲A̲N̲A̲G̲E̲M̲E̲N̲T̲
2.1 O̲R̲G̲A̲N̲I̲Z̲A̲T̲I̲O̲N̲
The CAMPS training is planned, developed, and conducted by the Integrated Logistics
and Support Department - ILS. The ILS is responsible for te management and implementation
of Installation, Maintenance, and Training/Handbooks, and a manager is responsible
for each of these 3 areas (see fig. 2.1).
The manager in charge of the Training and Handbooks section is responsible for the
plannig of the courses and the final outcome of Guides and Manuals, and technical
writers and instructors will develop and implement the plans.
As training and end-user documentation is planned in the same section, the documentation
can be formed as a olid basis for the training courses.
Fig. 2.1
Organization of the Integrated Logistics Support Departmen…86…1 …02… …02… …02… …02…
…01…3 C̲O̲U̲R̲S̲E̲ ̲R̲E̲Q̲U̲I̲R̲E̲M̲E̲N̲T̲S̲ ̲A̲N̲D̲ ̲I̲N̲T̲E̲R̲R̲E̲L̲A̲T̲I̲O̲N̲S̲H̲I̲P̲
3.1 I̲N̲T̲R̲O̲D̲U̲C̲T̲I̲O̲N̲
A set of requirements are attached to each course,
and this section outlines how they are thought implemented.
To define the interrelationship between the courses,
the main job responsibilities are cross referenced
with the courses, and conclusions to the training approach
are drawn.
3.2 R̲E̲Q̲U̲I̲R̲E̲M̲E̲N̲T̲S̲
To get an overview of the requirements, i.e. the traning
documentation, refer to fig. 3.2.
3.2.1 T̲h̲e̲ ̲I̲n̲t̲e̲g̲r̲a̲t̲e̲d̲ ̲T̲r̲a̲i̲n̲i̲n̲g̲ ̲P̲l̲a̲n̲
As this plan is dealing with the Integrated Training
Plan, no further comments are required here.
3.2.2 T̲r̲a̲i̲n̲i̲n̲g̲ ̲M̲e̲t̲h̲o̲d̲s̲
The Training Methods are here seen as a subet of the
Integrated Training Plan, and will therefore be included
in the discussion of each course later on in this plan.
3.2.3 T̲r̲a̲i̲n̲i̲n̲g̲ ̲P̲l̲a̲n̲s̲
Each course will later be described in detail in a
Training Plan, where subsets of all the course mterials
will be included.
Fig. 3.2
Training Documentation…86…1 …02… …02… …02… …02…
3.2.3.1 C̲o̲u̲r̲s̲e̲ ̲O̲b̲j̲e̲c̲t̲i̲v̲e̲s̲
To define, what the student must learn during the course,
the following is required:
a) The Skills and Knowledge Specification defining
the level of atitude expected as an outcome of
the course.
b) Entry Standard, defining what the student is able
to do and his knowledge before the course starts.
c) The Training and Enabling Objectives, which define
the gap between a) and b) above and the tagets
of the training.
3.2.4 I̲n̲s̲t̲r̲u̲c̲t̲o̲r̲'̲s̲ ̲M̲a̲n̲u̲a̲l̲
This manual is separated into two volumes for each
course. Volume 1 contains:
a) The Training Plan outlining the course, and being
the instrument to develop the Instructor's Guide
Sheets.
b)The Instructor's Guide Sheets and the Lesson Plans.
Volume 2 contains all the reference material (apart
from self-contained manuals, guides and other), i.e.
visual aids, questionnaires, test-items, and other
hand-out. All this material will be rferenced by the
Lesson Plans.
3.2.4.1 I̲n̲s̲t̲r̲u̲c̲t̲o̲r̲'̲s̲ ̲G̲u̲i̲d̲e̲ ̲S̲h̲e̲e̲t̲
To establish the outcome of a lesson (or possibly a
set of lessons), the Instructor's Guide Sheet (see
fig. 3.2.4.1) specifies the planned outcome of the
lesson(s), the training mehod which could be used,
aids and references, enabling collection of necessary
items before the lesson is held. This sheet is the
baseline of the Lesson Plan(s).
Fig. 3.2.4.1…01…L̲a̲y̲-̲o̲u̲t̲ ̲o̲f̲ ̲t̲h̲e̲ ̲I̲n̲s̲t̲r̲u̲c̲t̲o̲r̲'̲s̲ ̲G̲u̲i̲d̲e̲ ̲S̲h̲e̲e̲t̲
3.2.4.2 T̲h̲e̲ ̲L̲e̲s̲s̲o̲n̲ ̲P̲l̲a̲n̲
All the Lesson Plans (see fig. 3.2.4.2) of a course
form together with the Instructor's Guide Sheets the
detailed guide to the instruction of the class, ad
collected they make up the entire course.
The Lesson Plan defines the main points of the instruction,
detailed by key points (key words). A time for each
main point is scheduled, the method of instruction
is marked, and the appropriate referenes to manuals,
aids, tests, slides and other are noted.
This way, the lesson plan is mapping all planned events
during the lesson.
3.2.5 C̲A̲M̲P̲S̲ ̲M̲a̲n̲u̲a̲l̲s̲ ̲a̲n̲d̲ ̲G̲u̲i̲d̲e̲s̲
The end-user documentation for CAMPS is prepared under
the responsibility of th Training Manager. This way,
the documentation is produced to be "user friendly"
and very suitable for training purposes. Intensive
use of this documentation is planned for all the courses.
3.2.6 T̲r̲a̲i̲n̲i̲n̲g̲ ̲M̲a̲t̲e̲r̲i̲a̲l̲s̲
A set of Training Material are supporting the instructors,
students, and the lessons. These materials are developed
with the Lesson Plans, and subsets will be included
in the Training Plans for the various courses.
3.3 I̲N̲T̲E̲R̲R̲E̲L̲A̲T̲I̲O̲N̲S̲H̲I̲P̲
Each course covers a set of topcs and some of these
are common for more courses. In Table 3.3 all the
courses are cross referenced to the topics.
It is seen, how the course topics for especially the
technicians and the resident site technicians are the
same in several cases.
When the courses are described later in this plan,
this table forms the baseline ensuring, that necessary
subjects are covered, whereas all others are excluded,
so maximum effectiveness is obtained.…86…1 …02… …02…
…02… …02…
…01…Fig. 3.2.4.2
L̲a̲y̲-̲O̲u̲t̲ ̲o̲f̲ ̲T̲h̲e̲ ̲L̲e̲s̲s̲o̲n̲ ̲P̲l̲a̲n̲
̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲
̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲
T̲Y̲P̲E̲ ̲O̲F̲ ̲T̲R̲A̲I̲N̲I̲N̲G̲ ̲C̲O̲U̲R̲S̲E̲S̲
T̲e̲c̲h̲n̲i̲c̲a̲l̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲
̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲
R̲e̲s̲i̲d̲n̲t̲ ̲S̲i̲t̲e̲ ̲T̲e̲c̲h̲n̲i̲c̲i̲a̲n̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲
̲ ̲
U̲s̲e̲r̲/̲O̲p̲e̲r̲a̲t̲o̲r̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲
O̲n̲-̲T̲h̲e̲-̲J̲o̲b̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲
S̲o̲f̲t̲w̲a̲r̲e̲ ̲M̲a̲i̲n̲t̲e̲n̲a̲n̲c̲e̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲
D̲e̲p̲o̲t̲ ̲L̲e̲v̲e̲l̲ ̲(̲H̲a̲r̲d̲w̲a̲r̲e̲ ̲T̲e̲c̲h̲n̲i̲c̲i̲a̲n̲s̲)̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲
̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲
T̲O̲P̲I̲C̲S̲
P̲r̲e̲v̲e̲n̲t̲a̲t̲i̲v̲e̲ ̲M̲a̲i̲n̲t̲e̲n̲a̲n̲c̲e̲ ̲o̲f̲ ̲H̲a̲r̲d̲w̲a̲r̲e̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲X̲ ̲ ̲ ̲ ̲
̲ ̲ ̲ ̲ ̲X̲ ̲ ̲ ̲ ̲X̲ ̲ ̲
C̲o̲r̲r̲e̲c̲t̲i̲v̲e̲ ̲M̲a̲i̲n̲t̲e̲n̲a̲n̲c̲e̲ ̲t̲o̲ ̲M̲o̲d̲u̲l̲e̲ ̲L̲e̲v̲e̲l̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲X̲ ̲ ̲ ̲ ̲
̲ ̲ ̲ ̲ ̲X̲ ̲ ̲ ̲ ̲X̲ ̲ ̲
C̲o̲r̲r̲e̲c̲t̲i̲v̲e̲ ̲M̲a̲i̲n̲t̲e̲n̲a̲n̲c̲e̲ ̲t̲o̲ ̲C̲o̲m̲p̲o̲n̲e̲n̲t̲ ̲L̲e̲v̲e̲l̲ ̲ ̲ ̲X̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲
̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲
U̲s̲e̲o̲f̲ ̲M̲a̲i̲n̲t̲e̲n̲a̲n̲c̲e̲/̲D̲i̲a̲g̲n̲o̲s̲t̲i̲c̲ ̲S̲o̲f̲t̲w̲a̲r̲e̲ ̲ ̲ ̲ ̲ ̲ ̲X̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲X̲ ̲ ̲ ̲ ̲ ̲
̲ ̲ ̲ ̲X̲ ̲ ̲ ̲ ̲X̲ ̲ ̲
C̲o̲l̲d̲-̲S̲t̲a̲r̲t̲ ̲o̲r̲ ̲W̲a̲r̲m̲-̲S̲t̲a̲r̲t̲ ̲o̲f̲ ̲S̲y̲s̲t̲e̲m̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲X̲ ̲ ̲ ̲ ̲X̲
̲ ̲ ̲ ̲X̲ ̲ ̲ ̲ ̲X̲ ̲ ̲
O̲p̲e̲r̲a̲t̲i̲o̲n̲ ̲o̲f̲ ̲S̲y̲s̲t̲e̲m̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲X̲ ̲ ̲ ̲ ̲X̲
̲ ̲ ̲ ̲X̲ ̲ ̲ ̲ ̲X̲ ̲ ̲
Separation of Hardware/Software
P̲r̲o̲b̲l̲e̲m̲s̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲X̲ ̲ ̲ ̲ ̲X̲
̲ ̲ ̲ ̲X̲ ̲ ̲ ̲ ̲X̲ ̲ ̲
C̲h̲a̲n̲g̲e̲ ̲i̲n̲ ̲D̲a̲t̲a̲ ̲B̲a̲s̲e̲s̲ ̲(̲U̲p̲d̲a̲t̲i̲n̲g̲)̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲X̲ ̲ ̲ ̲ ̲X̲
̲ ̲ ̲ ̲X̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲
C̲h̲a̲n̲g̲e̲ ̲o̲f̲ ̲S̲o̲f̲t̲w̲a̲r̲e̲ ̲(̲U̲p̲d̲a̲t̲i̲n̲g̲)̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲X̲ ̲ ̲ ̲ ̲X̲
̲ ̲ ̲ ̲X̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲
S̲o̲f̲t̲w̲a̲r̲e̲ ̲M̲a̲i̲n̲t̲e̲n̲a̲n̲c̲e̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲X̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲
̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲
I̲n̲s̲e̲r̲t̲i̲o̲n̲ ̲o̲f̲ ̲P̲a̲t̲c̲h̲e̲s̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲X̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲
̲ ̲ ̲ ̲ ̲X̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲
I̲d̲e̲n̲t̲i̲f̲i̲c̲a̲t̲i̲o̲n̲ ̲o̲f̲ ̲S̲o̲f̲t̲w̲a̲r̲e̲ ̲E̲r̲r̲o̲r̲s̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲
̲ ̲ ̲ ̲ ̲X̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲
H̲a̲r̲d̲w̲a̲r̲e̲ ̲M̲o̲d̲i̲f̲i̲c̲a̲t̲i̲o̲n̲ ̲(̲U̲p̲d̲a̲t̲e̲)̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲X̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲
̲ ̲ ̲ ̲X̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲
C̲o̲n̲d̲u̲c̲t̲i̲o̲n̲ ̲o̲f̲ ̲O̲n̲-̲T̲h̲e̲-̲J̲o̲b̲ ̲T̲r̲a̲i̲n̲i̲n̲g̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲
̲ ̲ ̲ ̲ ̲X̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲
S̲u̲p̲e̲r̲v̲i̲s̲i̲o̲n̲ ̲o̲f̲ ̲S̲y̲s̲t̲e̲m̲ ̲M̲a̲i̲n̲t̲e̲n̲a̲n̲c̲e̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲
̲ ̲ ̲ ̲ ̲X̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲
M̲a̲i̲n̲t̲e̲n̲a̲n̲c̲e̲ ̲o̲f̲ ̲S̲i̲t̲e̲ ̲L̲i̲b̲r̲a̲r̲y̲ ̲(̲H̲W̲/̲S̲W̲)̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲X̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲
̲ ̲ ̲ ̲ ̲X̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲
M̲a̲i̲n̲t̲n̲a̲n̲c̲e̲ ̲o̲f̲ ̲T̲e̲s̲t̲ ̲E̲q̲u̲i̲p̲m̲e̲n̲t̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲X̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲
̲ ̲ ̲ ̲X̲ ̲ ̲ ̲ ̲ ̲ ̲ ̲
Table 3.3…01…C̲o̲u̲r̲s̲e̲ ̲I̲n̲t̲e̲r̲r̲e̲l̲a̲t̲i̲o̲n̲s̲h̲i̲p̲…86…1 …02… …02… …02… …02…
4 C̲O̲U̲R̲S̲E̲S̲
4.1 I̲N̲T̲R̲O̲D̲U̲C̲T̲I̲O̲N̲
This section describes the courses for the Maintenance
Technicians, Resident Site Technicians, Users, and
the On-The-Job Training. The optional curses for the
Software Maintenance personnel and the Depot Level
training will be described, when the option is exercised.
4.1.1 T̲e̲r̲m̲i̲n̲o̲l̲o̲g̲y̲
As agreed, the terminology "User" will be used in future,
meaning the person in staff-cells. The "Mainenance
Technician" is working at the maintenance-position.
The "Supervisor and Assistant" are working at the
supervisor/assistant terminals in the CAMPS central
equipment room.
4.1.2 M̲a̲i̲n̲t̲e̲n̲a̲n̲c̲e̲ ̲C̲o̲u̲r̲s̲e̲ ̲-̲ ̲S̲u̲m̲m̲a̲r̲y̲
Originally, the duration of ths course was planned
for 5 weeks. In this plan, 7 weeks are proposed.
The prolongation of the courses is proposed for the
following reasons:
a) Suitable time should be given each of the parts
of the system, regarding theory and especially
pracical work.
b) The "backbone" understanding of the function and
operation of the system is essential to a quick
and competent handling of a sudden crisis.
c) The time used for a course summary, tests, and
evaluation is invaluable as a feedback fr the students,
the contractor and SHAPE, being the baseline for
improvements of the course.
4.1.3 R̲e̲s̲i̲d̲e̲n̲t̲ ̲S̲i̲t̲e̲ ̲T̲e̲c̲h̲n̲i̲c̲i̲a̲n̲ ̲T̲r̲a̲i̲n̲i̲n̲g̲ ̲-̲ ̲S̲u̲m̲m̲a̲r̲y̲
This course is composed of 2 parts:
P̲a̲r̲t̲ ̲1̲ is the same course as for the Maintenance Technicians,
but as only 6 persons are paticipating at each course,
it will be more intensive.
P̲a̲r̲t̲ ̲2̲ is covering the responsibilities special for
the RSTs and expanding on subjects from part 1.
4.1.4 U̲s̲e̲r̲ ̲T̲r̲a̲i̲n̲i̲n̲g̲ ̲C̲o̲u̲r̲s̲e̲ ̲-̲ ̲S̲u̲m̲m̲a̲r̲y̲
The course for the User is a course combined of prgrammed
instruction and On-The-Job training.
The Programmed Instruction takes care of the theoretical
background, and the OJT of the practical tasks.
4.1.5 O̲J̲T̲ ̲f̲o̲r̲ ̲T̲e̲c̲h̲n̲i̲c̲i̲a̲n̲s̲ ̲-̲ ̲S̲u̲m̲m̲a̲r̲y̲
The OJT for the technicians is a modular, self paced
pactical course. Each module is assigned a piece
of hardware, where preventative maintenance is trained
in accordance with the CAMPS System Maintenance Plan.
4.1.6 O̲p̲t̲i̲o̲n̲a̲l̲ ̲C̲o̲u̲r̲s̲e̲s̲
To be defined after options are exercised.
4.1.7 S̲t̲r̲u̲c̲t̲u̲r̲e̲ ̲o̲f̲ ̲t̲h̲e̲ ̲C̲o̲u̲r̲s̲e̲ ̲D̲e̲s̲c̲r̲i̲p̲t̲i̲o̲n̲s̲
Each course is described in the following manner:
a) An introduction outlines the contents of the course
description.
b) The studen Entry Standards.
c) The training subjects.
d) Contents and duration of the course.
e) The Training Methods used.
4.1.8 T̲e̲s̲t̲s̲,̲ ̲Q̲u̲e̲s̲t̲i̲o̲n̲n̲a̲i̲r̲e̲s̲ ̲a̲n̲d̲ ̲Q̲u̲e̲s̲t̲i̲o̲n̲s̲
During all the courses, tests, questionnaires and oral
questions are used to evalate the progress of the students.
Results from major tests are sent to the customer
for evaluation.
4.2 T̲E̲C̲H̲N̲I̲C̲A̲L̲ ̲T̲R̲A̲I̲N̲I̲N̲G̲ ̲C̲O̲U̲R̲S̲E̲
4.2.1 I̲n̲t̲r̲o̲d̲u̲c̲t̲i̲o̲n̲
As earlier mentioned, the contractor proposes, that
the course for the Technicians should e expanded from
5 to approx. 7 weeks to enhance the effectiveness of
the course. Some reasons have already been given.
Another important issue is the question of availability.
4.2.1.1 A̲v̲a̲i̲l̲a̲b̲i̲l̲i̲t̲y̲
The CAMPS system is designed for full time peration.
This will mean operation for 24 hours in 365 days/year
equal to a duty time of 8760 hours per year.
If it is assumed, that each site has 5 technicians
for the maintenance, they will (under normal conditions)
work 8 hours a day in 220 days per year. Together
this will mean 5 tecnicians x 8 hours x 220 days equal
to 8800 hours per year.
This way, 1 technician can be available on site day
and night all year around.
If we look at the availability of the Resident Site
Technicians, only one is assigned to each site.
1 RS x 8 hours x 220 days is equal to 1760 hours per
year. So the Resident Site Technician is probably
available on site for app. 20% of the time. The conclusion
of this must be, that when a system breakdown occurs,
the technician available on site wll be the only one
to cope with the situation (on a short notice basis).
If Mean Time To Repair according to the contract shall
be observed, the technician at the site shall be able
to cope with most situation, which stresses the importance
of thse courses.
4.2.1.2 C̲o̲u̲r̲s̲e̲ ̲O̲u̲t̲l̲i̲n̲e̲
The proposed 7 weeks course is mainly separated into
the following groups:
Week 1: General introduction to CAMPS
Week 2: System description
Week 3: System operation
Week 4: Maintenance and Dignostics
Week 5: Corrective Maintenance
Week 6: Software Updates and System Troubleshooting
Week 7: Summary, Tests, and Evaluation
4.2.2 S̲t̲u̲d̲e̲n̲t̲ ̲E̲n̲t̲r̲y̲ ̲S̲t̲a̲n̲d̲a̲r̲d̲s̲
4.2.2.1 L̲a̲n̲g̲u̲a̲g̲e̲
The technicians shall have an English proficiency evel
of at least SLP 3232.…86…1 …02… …02… …02… …02…
4.2.2.2 T̲e̲c̲h̲n̲i̲c̲a̲l̲ ̲B̲a̲c̲k̲g̲r̲o̲u̲n̲d̲
The technicians will have been trained in general electronics,
computer technology, and basic operation prior to the
Technical Training Course in Denark.
4.2.3 S̲u̲b̲j̲e̲c̲t̲s̲
The Technical Training is aimed at enabling the Technicians
to operate and maintain the total CAMPS system in accordance
with the maintenance plan.
This can be separated in a set of job responsibilities,
which again form he main subjects of the course.
4.2.3.1 S̲y̲s̲t̲e̲m̲ ̲O̲p̲e̲r̲a̲t̲i̲o̲n̲
The technician shall be able to operate the total system,
but specifically from the maintenance position, where
possible failures in the system most of the time will
be registered.
To nderstand error reports from the users and supervisors,
he shall have a fair knowledge of the operation seen
from these positions. He shall be able to cold-start
and warm-start the system, change (hardware) parameters
when in a degraded mode.
42.3.2 M̲a̲i̲n̲t̲e̲n̲a̲n̲c̲e̲
The maintenance is separated into two parts, the preventative
maintenance and the corrective maintenance.
1) P̲r̲e̲v̲e̲n̲t̲a̲t̲i̲v̲e̲ ̲M̲a̲i̲n̲t̲e̲n̲a̲n̲c̲e̲:
The maintenance plan defines, when the technician
has to perform the preventative mainteance on each
part of the system, and what he has to do.
During the course, the students are taught how
to disassemble the different units, and perform
the scheduled procedures according to the technical
manuals, i.e. oiling, replacing worn parts adjustments
and other.…86…1 …02… …02… …02… …02…
After they have assembled the unit, the necessary
checks are done to ensure the proper function of
the unit.
2) C̲o̲r̲r̲e̲c̲t̲i̲v̲e̲ ̲m̲a̲i̲n̲t̲e̲n̲a̲n̲c̲e̲:
The critical part of the corrective mintenance
is to establish, define, analyse, and correct failures
affecting system availability:
a) Total system breakdown
b) Switch-over from processor A to B
c) Other computer related problems
Less important are the peripheral related prblems,
as these only degrade the system slightly and can
be handled off-line in most cases.
The course on corrective maintenance is aimed at
enabling the students to:
a) Interpret the error messages
b) Apply suitable test routines
c) Analse the information obtained
d) Define the problem
e) Correct the problem
f) Check out the performance of the involved equipment
g) Put it back on-line
h) Make appropriate reports on the event
4.2.4 C̲o̲n̲t̲e̲n̲t̲s̲ ̲a̲n̲d̲ ̲D̲u̲r̲a̲t̲i̲o̲n̲
Each week of he proposed 7 weeks technical course is
assigned a main topic (see also overview, fig. 4.2.4).
4.2.4.1 G̲e̲n̲e̲r̲a̲l̲ ̲I̲n̲t̲r̲o̲d̲u̲c̲t̲i̲o̲n̲ ̲t̲o̲ ̲t̲h̲e̲ ̲C̲A̲M̲P̲S̲ ̲S̲y̲s̲t̲e̲m̲ ̲(̲W̲e̲e̲k̲ ̲1̲)̲
During this week, the students are familiarized with
the CAMPS system hardware and softwar components and
other related information.
4.2.4.2 S̲y̲s̲t̲e̲m̲ ̲D̲e̲s̲c̲r̲i̲p̲t̲i̲o̲n̲ ̲(̲W̲e̲e̲k̲ ̲2̲)
All parts of the system are described to the module
level. The students will learn the main functions of
each rack, crate and module and the fnction of controls
and indicators.
They will know how to find information on the configuration
of each module (straps and switch-settings) when a
module shall be replaced.
4.2.4.3 S̲y̲s̲t̲e̲m̲ ̲O̲p̲e̲r̲a̲t̲i̲o̲n̲ ̲(̲W̲e̲e̲k̲ ̲3̲)
During this week, the students will earn how to operate
the system from the Maintenance Position.
4.2.4.4 M̲a̲i̲n̲t̲e̲n̲a̲n̲c̲e̲ ̲a̲n̲d̲ ̲D̲i̲a̲g̲n̲o̲s̲t̲i̲c̲s̲ ̲(̲W̲e̲e̲k̲ ̲4̲)̲
Using the troubleshooting-tree and the maintenance-
and diagnostics software, the students are trained
in the tests and in locating fauls in the system.
The main functions of the User and Supervisor Positions
are also part of this week's course.
4.2.4.5 C̲o̲r̲r̲e̲c̲t̲i̲v̲e̲ ̲M̲a̲i̲n̲t̲e̲n̲a̲n̲c̲e̲ ̲(̲W̲e̲e̲k̲ ̲5̲)
The students are trained in the localization, replacement,
and verification of failing pars of the system.
Preventive maintenance is also part of this week.
4.2.4.6 S̲o̲f̲t̲w̲a̲r̲e̲ ̲U̲p̲d̲a̲t̲i̲n̲g̲ ̲a̲n̲d̲ ̲S̲y̲s̲t̲e̲m̲ ̲T̲r̲o̲u̲b̲l̲e̲s̲h̲o̲o̲t̲i̲n̲g̲ ̲(̲W̲e̲e̲k̲
̲6̲)
Software updating, i.e. replacement of parts of the
software or the database, is a part of this week. Furthermor,
system troubleshooting is continued.
Fig. 4.2.4
Main Contents of the Maintenance Course
4.2.4.7 S̲u̲m̲m̲a̲r̲y̲ ̲a̲n̲d̲ ̲T̲e̲s̲t̲s̲ ̲(̲W̲e̲e̲k̲ ̲7̲)
During the last week, the course is summed up, theoretical
and practical tests are held, and at last, the students
and instructors evaluate theoutcoume of the course.
The students will also be training the termination
of opto-cables.
4.2.4.8 E̲v̲a̲l̲u̲a̲t̲i̲o̲n̲ ̲a̲n̲d̲ ̲C̲h̲a̲n̲g̲e̲s̲
The results of all tests and the evaluation made by
the students is the final feedback from the entire
course to the intructors and the management. This
material will be carefully evaluated together with
the instructors general impression of the students
and the course progress. The main issue is to decide,
to which degree the students did reach the specified
tarets.
It then can be defined, if and on which subjects, the
course should be corrected, expanded or suppressed.
The changes are then implemented as soon as they are
produced, possibly in the following course. Complete
reports of this phase is set to the customer.
4.2.5 T̲r̲a̲i̲n̲i̲n̲g̲ ̲M̲e̲t̲h̲o̲d̲s̲
The training methods used are based on the training
and enabling objectives. The objectives can be separated
into 3 main categories:
1) The student must have a certain KNOWLEDGE to perform
a task.
2) Some SKILLS are required to e.g. adjust a disk drive.
3) He must SOLVE PROBLEMS, when a failure occurs.
4.2.5.1 O̲b̲j̲e̲c̲t̲i̲v̲e̲s̲
To see the difference and interrelationship between
knowledge, skills, and problem solving, the terms need
a further definition:
a) The technician has to hav a k̲n̲o̲w̲l̲e̲d̲g̲e̲ of the CAMPS
system to maintain it. For example, he has to
know the n̲a̲m̲e̲s̲ of all important parts.
b) A lot of skills are required, i.e., adjust electronic
and mechanical parts of the system, operate the
controls and other.
c) To orrect failures in the system, he must be able
to S̲o̲l̲v̲e̲ ̲P̲r̲o̲b̲l̲e̲m̲s̲. This includes, that he must
be able to: Register symptoms, define a problem,
collect the necessary data, decide a procedure,
analyse the informations, decide what caused the
problem,try out his idea, and repeat all until
the system is back on-line.
The training must be separated into a theoretical and
a practical part. The theoretical part will mainly
take care of the Knowledge training. The practical
part is assigned to th training of Skills.
Solving problems involve both theoretical and practical
training, as new knowledge and sometimes new skills
are required.
4.2.5.2 C̲l̲a̲s̲s̲r̲o̲o̲m̲/̲L̲a̲b̲o̲r̲a̲t̲o̲r̲y̲
The first week of the course will mainly provide background
knowledge and it will be traditional classroom training
combined with demonstrations of the system.
The next 3 weeks will be combined classroom/laboratory
training. During these, knowledge and skills are trained.
When these are completed, the technician shall be
able to perform the different "routine" tasks, i.e.
the preventative maintenance.
The last 3 weeks are assigned trouble-shooting the
system, where the weight is placed on laboratory work.
4.3 R̲E̲S̲I̲D̲E̲N̲T̲ ̲S̲I̲T̲E̲ ̲T̲E̲C̲H̲N̲I̲C̲I̲A̲N̲ ̲(̲R̲S̲T̲)̲ ̲T̲R̲A̲I̲N̲I̲N̲G̲
4.3.1 I̲n̲t̲r̲o̲d̲u̲c̲t̲i̲o̲n̲
The RST course has a total length of 17 weeks and is
formed by 2 parts. The first part is based on the
trainingcourse for the technicians, with the duration
of 7 weeks.
The second part is a 10 weeks course, where the special
RST duties are trained.
6 students will participate in each of the 3 RST-courses,
making them highly effective.
The last 10 week of the RST course are formal training
based on theory, practical exercises and hands-on training.
4.3.2 S̲t̲u̲d̲e̲n̲t̲ ̲E̲n̲t̲r̲y̲ ̲S̲t̲a̲n̲d̲a̲r̲d̲s̲
4.3.2.1 L̲a̲n̲g̲u̲a̲g̲e̲
The RST shall have an English proficiency level of
at least SLP 4443.
4.3.2.2 T̲e̲c̲h̲n̲i̲c̲a̲l̲ ̲Q̲u̲a̲l̲f̲i̲c̲a̲t̲i̲o̲n̲s̲
The RST must be a graduate of an accredited advanced
communications or electronics technical school and
have a minimum of 5 years' experience in modern communication
systems using digital switching techniques. This equipment
must inclue the maintenance or installation and testing
of such equipment. Further, it is desirable if the
RST has previous experience in the repair of automatic
data processing systems and some software experience.
4.3.3 S̲u̲b̲j̲e̲c̲t̲s̲
The RST responsibilities similar to these of the Maintenance
Technicians are trained during the first 7 weeks.
Refer to section 4.2 for details of this part of th
course. The next 10 weeks are assigned to the training
of the responsibilities special for the RSTs.
The responsibilities special for the RSTs shown in
Table 3.3 are the basis of these 3 weeks:
a) Software failure identification.
b) Softwarefailure reporting.
c) Implementation of software corrections received
from the contractor.
d) Implementation of field modifications on the hardware.
e) Conduct of OJT training.
f) Supervision of and assistance to the station technicians.
g) Mantenance of the site library.
h) Maintenance of the test equipment.
Furthermore, some of the topics covered in the first
part of the course are expanded to a greater level
of detail to enhance the RSTs understanding of the
system function.
4.3.3.1 F̲a̲i̲l̲u̲r̲e̲ ̲I̲d̲e̲n̲t̲i̲f̲i̲c̲a̲t̲i̲o̲n̲
When a system malfunctions, it is normally because
of one of three typical failures:
a) Hardware failure: This kind of failure is (when
solid) nrmally quickly identified, because it can
be reproduced, and thorough test procedures will
catch it.
b) Intermittent failure. Causes can for instance
be: Marginal timing, temperature, voltages, or
components under slow break-down. It can be exernal
power drops, voltage spikes or other environmental
noise. Software errors may look like intermittent
errors, if a part of the software is only seldomly
used, and it uses a special operation in the computer.
c) Software failure: In a multirogramming environment,
the software failure in an application or utility
program may cause an abortion of the program or
sometimes a system halt. A failure in the operative
software will normally halt the system.
Training in Failure Identificaton will enable the RST
to:
a) Make sure, that all possible symptoms are collected.
b) Be so familiar with the normal function of the
system (i.e. recognize normal input/output conditions),
that a failure can be separated into one of the
3 group. It should be noted though, that this
normally takes a long time, as it is in essence
the experience, we are dealing with.
c) Select and run applicable tests.
4.3.3.2 S̲o̲f̲t̲w̲a̲r̲e̲ ̲F̲a̲i̲l̲u̲r̲e̲ ̲R̲e̲p̲o̲r̲t̲i̲n̲g̲
When a software error has been identified, th RST has
to make a report and collect supporting material (logs,
dumps, print-out) for the analysis at the contractor.
4.3.3.3 I̲m̲p̲l̲e̲m̲e̲n̲t̲a̲t̲i̲o̲n̲ ̲o̲f̲ ̲S̲o̲f̲t̲w̲a̲r̲e̲ ̲C̲o̲r̲r̲e̲c̲t̲i̲o̲n̲s̲
When the correction is received, the RST has to implement
it on site. The correction can be a substitution of
the software unit orinsertion of patches.
4.3.3.4 I̲m̲p̲l̲e̲m̲e̲n̲t̲a̲t̲i̲o̲n̲ ̲o̲f̲ ̲H̲a̲r̲d̲w̲a̲r̲e̲ ̲F̲i̲e̲l̲d̲ ̲M̲o̲d̲i̲f̲i̲c̲a̲t̲i̲o̲n̲s̲
The RST is trained in hardware field modifications,
and how to update the documentation.
4.3.3.5 C̲o̲n̲d̲u̲c̲t̲ ̲o̲f̲ ̲t̲h̲e̲ ̲O̲J̲T̲ ̲T̲r̲a̲i̲n̲i̲n̲g̲
This training is based on the OJT pakage assigned to
instructors.
4.3.3.6 S̲u̲p̲e̲r̲v̲i̲s̲i̲o̲n̲ ̲a̲n̲d̲ ̲A̲s̲s̲i̲s̲t̲a̲n̲c̲e̲
Whenever the station technician requires help, the
RST should be available in a reasonably short time
to give this. Furthermore, the RST shall supervise
the maintenance, for exaple he shall make sure, that
the preventative maintenance plan is fullfilled. He
will be trained in the use of the overall maintenance
plan.
4.3.3.7 M̲a̲i̲n̲t̲e̲n̲a̲n̲c̲e̲ ̲o̲f̲ ̲T̲h̲e̲ ̲S̲i̲t̲e̲ ̲L̲i̲b̲r̲a̲r̲y̲
The RST is trained in the updating of the site library.
4..3.8 M̲a̲i̲n̲t̲e̲n̲a̲n̲c̲e̲ ̲o̲f̲ ̲T̲h̲e̲ ̲T̲e̲s̲t̲ ̲E̲q̲u̲i̲p̲m̲e̲n̲t̲
Repair of test equipment will normally not be done
on site, and is not trained. However, the RST will
learn, how to check normal performance of special test
equipment and how often it shall be sent for caliration
according to the maintenance plan.
4.3.4 C̲o̲n̲t̲e̲n̲t̲s̲ ̲a̲n̲d̲ ̲D̲u̲r̲a̲t̲i̲o̲n̲
For overview refer to table 4.3.4.
4.3.4.1 T̲e̲c̲h̲n̲i̲c̲a̲l̲ ̲T̲r̲a̲i̲n̲i̲n̲g̲
The 6 Resident Site Technicians participating in each
course are initially in 7 wees trained the same way
as the station technicians. This part of the training
is already discussed in section 4.2, Technical Training
Course.
4.3.4.2 S̲p̲e̲c̲i̲a̲l̲ ̲R̲e̲s̲i̲d̲e̲n̲t̲ ̲S̲i̲t̲e̲ ̲T̲e̲c̲h̲n̲i̲c̲i̲a̲n̲ ̲T̲r̲a̲i̲n̲i̲n̲g̲
The formal course continues with the 10 weeks partl
described under "Subjects" in section 4.3.3 above,
and the duration is shown in table 4.3.4.
4.3.4.2.1 P̲r̲o̲c̲e̲s̲s̲e̲r̲-̲ ̲a̲n̲d̲ ̲C̲h̲a̲n̲n̲e̲l̲ ̲U̲n̲i̲t̲ ̲(̲w̲e̲e̲k̲ ̲8̲,̲ ̲9̲,̲ ̲a̲n̲d̲ ̲1̲0̲)
In this period the students are introduced to the various
modules in the PU and CU. Each moule and the interfacing
busses are described, and the MAP-exerciser is used
extensively in analyzing the systems performance. After
this part of the course, the students will be able
to correct and verify the operation of the units when
they have hd serious faults.
4.3.4.2.2 W̲a̲t̲c̲h̲d̲o̲g̲ ̲a̲n̲d̲ ̲T̲D̲X̲-̲S̲y̲s̲t̲e̲m̲ ̲(̲w̲e̲e̲k̲ ̲1̲1̲ ̲a̲n̲d̲ ̲1̲2̲)̲
This part of the course is a continuation of the process
described for the PU and CU above.
When the weeks 8 through 12 are passed, the students
will possess an in depth uderstanding of the computer
system and be able to handle most problems which may
occur.
Later in the course, the knowledge is transformed into
skills when it is used for the system troubleshooting.
4.3.4.2.3 D̲i̲s̲k̲ ̲D̲r̲i̲v̲e̲s̲ ̲(̲w̲e̲e̲k̲ ̲1̲3̲)
The SMD and MMD disk drives are described, and the
students learn how to maintain the drives to the module
level, and to use the applicable test istruments for
this purpose.
4.3.4.2.4 S̲o̲f̲t̲w̲a̲r̲e̲ ̲(̲w̲e̲e̲k̲ ̲1̲4̲ ̲a̲n̲d̲ ̲1̲5̲)
During this part of the course, the students are introduced
to the system software and the CR80 programming language,
SWELL. They learn how to change parts of the software
and thedatabase, and to program small test programs
in SWELL.
The students will also be able to maintain the disk
after the two weeks.
4.3.4.2.5 S̲y̲s̲t̲e̲m̲ ̲T̲r̲o̲u̲b̲l̲e̲s̲h̲o̲o̲t̲i̲n̲g̲ ̲(̲w̲e̲e̲k̲ ̲1̲6̲)
All earlier experiences from the course are now put
into use during te troubleshooting exercises in this
week. The students will need all tests, equipment,
knowledge and skills to solve the problems presented.
After this week, the students shall be able to solve
virtually all kind of situations, which may occur at
te CAMPS system.
4.3.4.2.6 M̲i̲s̲c̲e̲l̲l̲a̲n̲e̲o̲u̲s̲ ̲(̲w̲e̲e̲k̲ ̲1̲7̲)̲
Special RST-duties are covered during the first days.
Remaining items are discussed, theoretical and practical
final test are run, and the total course is summarized.
A final evaluation is iven by the students, for the
later analysis along with results obtained during the
entire course.
4.3.5 T̲r̲a̲i̲n̲i̲n̲g̲ ̲M̲e̲t̲h̲o̲d̲s̲
As in the technical training, normal classroom/laboratory
methods will be used during the 10 weeks special RST
training (efer to section 4.2.4).
Fig. 4.3.4…01…Overview of the Resident Site Technician Course
4.4 O̲N̲-̲T̲H̲E̲-̲J̲O̲B̲-̲T̲R̲A̲I̲N̲I̲N̲G̲ ̲F̲O̲R̲ ̲U̲S̲E̲R̲/̲S̲U̲P̲E̲R̲V̲I̲S̲O̲R̲
4.4.1 I̲n̲t̲r̲o̲d̲u̲c̲t̲i̲o̲n̲
The On-The-Job Training for Users and Supervisors are
based on the self paced training method, an instructor's
OT handbook and an OJT handbook for each student.
The handbook for the instructor will cover both personnel
groups and the handbook for the student are separated
into a volume for each group.
The handbooks are defining the total course, and refe
to guides and manuals whenever applicable.
4.4.2 S̲t̲u̲d̲e̲n̲t̲ ̲E̲n̲t̲r̲y̲ ̲S̲t̲a̲n̲d̲a̲r̲d̲s̲
4.4.2.1 L̲a̲n̲g̲u̲a̲g̲e̲
These personnel shall at least have an English profiency
level of SLP 3232.
4.4.2.2 O̲t̲h̲e̲r̲ ̲Q̲u̲a̲l̲i̲f̲i̲c̲a̲t̲i̲o̲n̲s̲
All users and supervisors shall be capale of operating
computer type terminal equipment such as VDUs and line
printers. Furthermore, they must be conversant with
message handling procedures as defined in ACP 127-3.
4.4.3 S̲u̲b̲j̲e̲c̲t̲s̲
The responsibilities of the users and supervisors cn
be grouped as follows:
a) Operation of the equipment
b) Message processing
c) Supervisor functions
d) Failure procedures…86…1 …02… …02… …02… …02…
4.4.3.1 O̲p̲e̲r̲a̲t̲i̲o̲n̲
The equipment assigned to users and supervisors is:
Visual Display Units, Medium or Slow Speed Printers
and Paper Tape Reader/Punch.
The personnel shall be ale to:
- Power On and Off
- Emergency stop
- Sign in and out
- Use all controls, indicators and keys
4.4.3.2 M̲e̲s̲s̲a̲g̲e̲ ̲P̲r̲o̲c̲e̲s̲s̲i̲n̲g̲
The message handling is at this time not fully defined.
Details will be given in the Training Plan for the
corse later.
4.4.3.3 F̲a̲i̲l̲u̲r̲e̲ ̲P̲r̲o̲c̲e̲d̲u̲r̲e̲s̲
If a failure occurs somewhere in the system, the operators/supervisors
shall be able to define and report the symptoms, and
possibly point out the failing unit (peripheral).
4.4.4 C̲o̲n̲t̲e̲n̲t̲s̲ ̲a̲n̲d̲ ̲D̲u̲r̲a̲t̲i̲o̲n̲
The OJT program will be developed in accordance with
requirements stated in CAMPS System Requirements Specifications
section 3.7.4.5. The contents and duration will be
defined in the Training Plan for the course.
4.4.5 T̲r̲a̲i̲n̲i̲n̲g̲ ̲M̲e̲t̲h̲o̲d̲s̲
The OJ is based on self-paced study of the OJT handbook
and other applicable documentation.
4.5 O̲N̲-̲T̲H̲E̲-̲J̲O̲B̲ ̲T̲R̲A̲I̲N̲I̲N̲G̲ ̲F̲O̲R̲ ̲T̲E̲C̲H̲N̲I̲C̲I̲A̲N̲S̲
4.5.1 I̲n̲t̲r̲o̲d̲u̲c̲t̲i̲o̲n̲
The On-The-Job Training for the station technicians
is a hardware oriented, modular and self-paced course.
Each moule of the course is covering a piece of the
hardware, i.e. printer disk, VDU and other. This way,
only the part involved and taken off-line degrades
the system, and it is possible for more technicians
to work on different parts.
4.5.2 S̲u̲b̲j̲e̲c̲t̲s̲
The subjects of the technical OJT are separated into
the following groups.
4.5.2.1 O̲p̲e̲r̲a̲t̲i̲o̲n̲
This training is based on the OJT for Users/Supervisors
except for the operation of the maintenance position,
refer to section 4.4.
The first modue of the OJT is assigned operation from
the maintenance position.
4.5.2.2 M̲a̲i̲n̲t̲e̲n̲a̲n̲c̲e̲
a) On-The-Job Training on the computer crates is sensitive,
as each time some part of the system is off-line,
the system is in a more or less degraded mode.
f a problem occurs in the on-line system, it may
cause a total halt, until the other part is
restored for operation. OJT on the system hardware
should be considered carefully, before it is implemented.
To counter these drawbacks, the technicianperforming
OJT on the computer, should first be experienced
in the maintenance of all peripherals and fully
competent in the operation of the complete system.
Furthermore, the resident site technician should
supervise this kind of OJT closely at al time.
b) OJT on the peripherals is less critical, seen from
an on-line point of view.
Each of the peripherals are assigned an OJT module.
4.5.3 C̲o̲n̲t̲e̲n̲t̲s̲ ̲a̲n̲d̲ ̲D̲u̲r̲a̲t̲i̲o̲n̲
The following OJT modules are planned:
1) Operation
2) Computer: Processor, I/O, Watchdog, and LTUX
3) Peripherals: VDU, Printers, Disk, Floppy Disk,
Multiplexer, Modem, and Paper Tape Reader/Punch.
The duration of each module will be defined when they
are developed.
4.5.4 T̲r̲a̲i̲n̲i̲n̲g̲ ̲M̲e̲t̲h̲o̲d̲s̲
The On-The-Jo training is based on self-paced study
of an OJT Handbook describing all tasks to be done.
Tests are used for feedback, and the manuals and guides
are used for support whenever applicable.…86…1
…02… …02… …02… …02…
5 F̲A̲C̲I̲L̲I̲T̲I̲E̲S̲ ̲A̲N̲D̲ ̲E̲Q̲U̲I̲P̲M̲E̲N̲T̲
5.1 I̲N̲T̲R̲O̲D̲U̲C̲T̲I̲O̲N̲
The formal training at the contractor is taking place
in a combined classroom and laboratory environment.
5.2 C̲L̲A̲S̲S̲R̲O̲O̲M̲
The lassroom is designed to accommodate 16-20 students,
making the space available for the technical training
wide and comfortable, when manuals and other information
is used at the same time.
5.3 L̲A̲B̲O̲R̲A̲T̲O̲R̲Y̲
The laboratory is a smaller version of he standard
CAMPS site, equipped for on-line and off-line operation
with a full range of peripherals.
5.4 F̲A̲C̲I̲L̲I̲T̲I̲E̲S̲
a) The classroom is traditionally equipped with blackboard,
greenboard, overhead projector, slide projector,
flip-over, and stndard classroom furniture.
Optionally, video tape will be used.
b) The laboratory is equipped with the CAMPS computer
and all applicable peripherals. Tools and test
equipment is supplied, making it possible for the
technicians to work in team of 2 on the practical
part of the training.…86…1 …02… …02… …02… …02…
6 F̲O̲R̲M̲A̲L̲ ̲T̲R̲A̲I̲N̲I̲N̲G̲ ̲S̲C̲H̲E̲D̲U̲L̲E̲
6.1 I̲N̲T̲R̲O̲D̲U̲C̲T̲I̲O̲N̲
This schedule defines the time of conduct of the Technical
Training and the Resident Site Technician Training
Courses.
6.2 R̲E̲L̲A̲S̲E̲ ̲P̲L̲A̲N̲S̲
The release plans for the Maintenance Training and
the RST-Training courses are shown on fig. 6.2-1 and
6.2-2
The plans cover the years 1982, 1983, and 1984.
6.2.1 M̲a̲i̲n̲t̲e̲n̲a̲n̲c̲e̲ ̲T̲r̲a̲i̲n̲i̲n̲g̲
The courses are scheduled to enable the techicians
to be available on the various sites at PSA time.
The last course (no. 8) is scheduled in the beginning
of 1984 (as shown). CR will conduct the course in
Latina, Italy.
All the courses are scheduled for 10 students but the
last in Latin, where CR agrees to accept 12 students.
6.2.2 R̲e̲s̲i̲d̲e̲n̲t̲ ̲S̲i̲t̲e̲ ̲T̲e̲c̲h̲n̲i̲c̲i̲a̲n̲ ̲T̲r̲a̲i̲n̲i̲n̲g̲
Like the courses above, these courses are scheduled,
enabling the RSTs to be available on the sites at PSA
time.
Six students are expected to participate each o the
three courses.…86…1 …02… …02… …02… …02…
Fig. 6.2 1
Release Plan for the MT Course…86…1 …02… …02… …02… …02…
Fig. 6.2-2
Release Plan for the RST Course…86…1 …02… …02… …02… …02…
A̲ ̲P̲ ̲P̲ ̲E̲ ̲N̲ ̲D̲ ̲I̲ ̲X̲ ̲ ̲A̲…01…
Data Item Description for User Manual supplied by SHAPE.…01……01…(Enclosed for information
only)
D̲A̲T̲A̲ ̲I̲T̲E̲M̲ ̲D̲E̲S̲C̲R̲I̲P̲T̲I̲O̲N̲
1. T̲I̲T̲L̲E̲
HANDBOOKS, ON-THE-JOB TRAINING FOR OPERATORS (USERS),
SITE SUPERVISORS, AND MAINTENANCE TECHNICIANS.
3. D̲E̲S̲C̲R̲I̲P̲T̲I̲O̲N̲/̲P̲U̲R̲P̲O̲S̲E̲
3.1 The On-th-Job Training (OJT) Handbooks consists of
tasks or duties that are normally performed during
the daily operation and maintenance of system/equipment.
It also contains reading or study assignments that
assist personnel in the performance of these tsks or
duties. The purpose is to delineate, in detail, specific
steps, measures, procedures, and actions to be taken
by both instructor and student to enable newly assigned
personnel to become fully qualified, highly proficient
operator/maintenanc technicians.
7. A̲P̲P̲L̲I̲C̲A̲T̲I̲O̲N̲/̲I̲N̲T̲E̲R̲R̲E̲L̲A̲T̲I̲O̲N̲S̲H̲I̲P̲
This Data Item Description is applicable to the CAMPS
Program.
10. P̲R̲E̲P̲A̲R̲A̲T̲I̲O̲N̲ ̲I̲N̲S̲T̲R̲U̲C̲T̲I̲O̲N̲S̲
10.3 The handbook(s) set shall contain two separate volumes
(one for the instructor and one for th student) for
each personnel specialty trained under OJT. Separate
OJT volumes shall be prepared for system operators
(users), site supervisors and maintenance technicians.
The OJT Handbooks are used to reference all existing
materials necessary o enable the technician to become
proficient at his assigned duties.
10.4 The instructor's volume shall contain the following
front matter:
a) A table of contents.
b) Guidelines and instructions for conduction the
OJT program, utilizing the Handook.
c) An outline of all tasks or duties to be performed.
d) Instructions relating to the assignment of tasks
to the student.
e) A list of all reference materials.
f) A list of system and schematic diagrams.
g) A list of any simplified taining diagrams developed
specifically for use in the OJT Handbook which
will enable the student to trace signal paths in
the logical, signal flow order.
10.4.1 The instructor's volume shall be organized into sections
as follows:
a) O̲p̲e̲r̲a̲t̲i̲o̲n̲. This section shall contain all tasks
or duties which relate to operation of the system/equipment
or any equipment auxiliary to the system/equipment.
b) C̲o̲m̲p̲u̲t̲e̲r̲ ̲a̲n̲d̲ ̲P̲e̲r̲i̲p̲h̲e̲r̲a̲l̲ ̲M̲a̲i̲n̲t̲e̲n̲a̲n̲c̲e̲. This section
shall contain all tasks or duties which rlate to
maintenance of the computer, its peripheral equipment,
and any interface equipment between the computer
and its peripheral equipment or between the computer
and any nonperipheral components of the system/equipment.
c) S̲y̲s̲t̲e̲m̲/̲E̲q̲u̲i̲p̲m̲e̲n̲t̲ ̲M̲a̲i̲t̲e̲n̲a̲n̲c̲e̲. This section shall
contain all tasks or duties which relate to maintenance
of any system/equipment components not covered
in subparagraphs a. or b. above.
d) S̲t̲u̲d̲e̲n̲t̲ ̲T̲e̲s̲t̲ ̲a̲n̲d̲ ̲E̲v̲a̲l̲u̲a̲t̲i̲o̲n̲.̲ This section of the
instructor's volume shall contain a complete set
of tests for student OJT evaluation, with a listing
of all acceptable answers These tests shall consist
of written exams for evaluation of the student's
mastery of practical application or other performance
assignments.
10.4.2 As a minimum, the OJT tasks or duties contained in
the sections specified in paragraph 10.4.1 hall include:
a) Reading assignments relative to the assigned tasks.
b) Simple tasks such as location and identification
of equipment and signals.
c) Exercises utilizing the complete operational procedures
of all systems of the system/equipmet, including
system/subsystem interrelationships.
d) The observation and recording of all signal voltages
and waveforms, to illustrate proper timing relationships
between interrelated signals within each system.
e) Theoretical troubleshooting eercises for each system
of the system/equipment.
f) Practical troubleshooting exercises of instructor-inserted
malfunctions for each system of the system/equipment.
g) Exercises which, when completed, result in the
complete alignment, calibratin, and adjustment
of each system of the system/equipment.
h) Exercises utilizing all portions of the Planned
Maintenance System (PMS) publications.
i) Exercises using diagnostic test programs for equipment
fault isolation and readiness testing.
j) Exercises requiring analysis of diagnostic test
results to properly localize system faults.
10.4.3 Worksheets shall be provided for each task, containing
instructions, completion dates, and other relevant
information. These worksheets shall contain:
a) The task or dutyto be performed.
b) The subject area (topic).
c) Instructions for the instructor to assist him in
preparing for and conducting the lessons.
d) A listing of all references and system schematic
diagrams relevant to the task.
e) A listing of al tools and test equipment required
to perform the assigned task.
f) A listing of all objectives to be realized while
accomplishing the task.
g) Problem parameter insertion and precautions to
be observed.
h) Instructions for testing and evaluting student
performance to determine the student's level of
competence.
i) A complete test for use in evaluating the student's
mastery of the subject.
j) A listing of all acceptable answers or actions,
for satisfactory completion of the above valuatin
vehicle.
k) A copy of the completed student worksheet, with
all acceptable answers listed.
l) A listing of all symptoms, and operating conditions
required to produce them, for instructor-inserted
malfunctions.
10.5 The student's volme shall contain the following front
matter:
a) A table of contents.
b) Guidelines and instructions for utilization of
the handbook.
c) An outline of tasks or duties to be performed.
d) A listing of all reference materials.
e) A listing of system schematics.
10.5.1 The students's volumes shall be organizd into three
separate volumes as follows:
a) O̲p̲e̲r̲a̲t̲o̲r̲/̲U̲s̲e̲r̲. This volume shall contain all tasks
or duties which relate to operation and use of
the system/equipment or any equipment auxiliary
to the system/equipment. See Annex A for examples
of unctions.
b) S̲i̲t̲e̲ ̲S̲u̲p̲e̲r̲v̲i̲s̲o̲r̲. This volume shall contain all
supervisory tasks or duties which relate to the
site supervisor position. See Annex A.
c) S̲y̲s̲t̲e̲m̲/̲E̲q̲u̲i̲p̲m̲e̲n̲t̲ ̲M̲a̲i̲n̲t̲e̲n̲a̲n̲c̲e̲. This volume shall
contain all tasks or duties which relate tomaintenance
of all system/equipment components.
10.5.2 The Students' Volumes shall:
a) Provide the details of the system operation necessary
to enable untrained operators to use the system.
b) Provide each operator/supervisor/maintenance peron
with detailed instructions on how and when to use
the system functions provided. The description
of operator/supervisor/maintenance actions shall
include a discussion of the results of the action
and the relationship of the action to other aspets
of system operator.
c) Contain all aspects, modes, and procedures necessary
for each console or station supervisor to perform
his function in support of digital processor program
execution and system operation.
d) Explain completely each control button, function
key, switch, readout and display affected by the
system program at the level required by system
users including any constraints
e) Include illustrations of the equipment to aid operators,
users and maintenance technicians in locating controls.
f) Supplement the formal training provided to maintenance
technicians.
10.5.3 Worksheets shall be provided for each task andshall
contain:
a) A definition of the task.
b) A list of objectives to be accomplished by performing
the task.
c) A reading assignment from the system/equipment
maintenance handbook or other official DoD publications
which, when read and compehended, shall result
in the student's acquisition of sufficient knowledge
to complete the assigned task.
d) A list of all system and schematic diagrams necessary
for completion of the task.
e) A list of all simplified system/equipment handbookdiagrams
relative to the assigned task.
f) Simplified training diagrams for use by the student,
which enable the student to trace signal paths
in logical signal flow order. These diagrams shall
be supplementary to, and not a part of, the system/quipment
maintenance handbook.
g) A list of all required tools and test equipment.
h) Complete procedures for accomplishing the task.
As a minimum, these procedures shall include:
1) Problem insertion parameters.
2) Prescribed sequences or accomplishment of task
elements.
3) Precautions to be observed during accomplishment
of the task element. These precautions may
pertain to personnel or equipment safety, or
they may pertain to misleading concluions which
could possibly be derived through improper
analysis of observed indications and data.
i) The maximum allowable time for satisfactory completion
of the task.
j) A space for the instructor to record the actual
time used by the student n accomplishing the task.
k) A space for the instructor's initials.
l) A space for the instructor to record the task completion
date.
10.5.5 A comprehensive examination, designed to enable the
student to demonstrate his mastery of skills andknowledges
necessary for successful accomplishment of the assigned
task, shall follow each worksheet.
A̲N̲N̲E̲X̲ ̲A̲:̲ ̲ ̲E̲X̲A̲M̲P̲L̲E̲S̲ ̲O̲F̲ ̲O̲P̲E̲R̲A̲T̲O̲R̲(̲U̲S̲E̲R̲)̲/̲S̲U̲P̲E̲R̲V̲I̲S̲O̲R̲ ̲F̲U̲N̲C̲T̲I̲O̲N̲S̲
1. G̲E̲N̲E̲R̲A̲L̲
a) Operation of VDU, printers, paper tape punch and
reader.
b) Starting, stopping and emergency operation.
c) Security procedures.
d) General command info and explanations or system
generated display information.
2. M̲E̲S̲S̲A̲G̲E̲ ̲P̲R̲O̲C̲E̲S̲S̲I̲N̲G̲
a) Message composition, editing and dispatch.
b) Reception and processing of incoming messages.
c) Storage ad retrieval.
d) Use of logs.
3. D̲A̲T̲A̲ ̲B̲A̲S̲E̲ ̲F̲U̲N̲C̲T̲I̲O̲N̲S̲
a) Creation and deletion of data base records.
b) Updating of data base.
c) Correction of errors.
d) Creation of displays and new message formats.
4. I̲N̲T̲E̲R̲F̲A̲C̲E̲ ̲F̲U̲N̲C̲T̲I̲O̲N̲S̲
a) Descriptionof interfaces with other systems.
b) Limitations of use.
5. S̲U̲P̲E̲R̲V̲I̲S̲O̲R̲Y̲ ̲F̲U̲N̲C̲T̲I̲O̲N̲S̲
a) Password Management.
b) Operator assignments and message distribution.
c) Software Program Loading.
d) System Recovery.
e) Message Preparation, Release Receipt, and Correction.
NOTE: THIS IS NOT INTENDED TO BE AN EXHAUSTIVE LIST OF ALL
FUNCTIONS BUT ONLY AN EXAMPLE.
