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$ …86…1 …02… …02… …02…
…02…SD/PLN/001
…02…SVO/800528…02… #
PRODUCT ASSURANCE PLAN
…02…1.0…02…GENERAL
I̲N̲T̲R̲O̲D̲U̲C̲T̲I̲O̲N̲
Modern industry is characterized by advancing technology
and correspondingly increasing complexity and cost.
IN this environment it is essential that the products
and services be designed and manufactured so as to
conform to the requirements of the buyers, and that
the manufacturing be effected as economically as practicable.
In recent years new concepts and disciplines have emerged
to facilitate the achievement of these objectives.
These concepts and techniques are collectively identified
in most contries as quality control.
Such modern quality control is based on the premise
of a few relatively simple concepts.
(1) The quality of manufactured products depends on
the manufacturer…08…s control over his design, manufacture
and inspection operations. Unless a product is properly
designed and manufactured it will not meet the requirements
of the buyer. Accordingly manufacturers must be prepared
to institute such control of quality as is necessary
to ensure that their products conform to the purchaser…08…s
quality requirements.
(2) Manufacturers should be prepared, not only to
deliver products on schedule at an agreed price, but
in addition, to substantiate by objective evidence,
that they have maintained control over the design,
development and manufacturing operations and have performed
inspection which demonstrates the acceptability of
the products. The design phase is considered to embrace
all activities after the statement of the operational
requirement, through to the point at which the requiremnt
has been satisfied.
In the contract the purchaser must ensure that his
requirements are complete and clear. He should also
stipulate the assurance required to ascertain that
the manufacturer has control over all the operations
he is to carry out and will properly inspect the products.
(1) The purchaser may achieve this by stipulating
in the contract those functions which must be controlled.
For his protection the purchaser should exercise such
surveillance over the manufacturer…08…s controls, including
inspection, as is necessary to assure himself that
the manufacturer has achieved the required quality.
Such surveillance should extend to sub-contractors
when appropriate. The amount of surveillance performed
by the purchaser is a function of the domonstrated
effectiveness of the manufacturer…08…s controls and of
the demonstrated quality and reliability of his products.
In the event that the purchasers surveillance demonstrates
that the manufacturer has not exercised adequate control
the purchaser will have valid reason because of his
contract stipulations to discontinue the acceptance
of the product concerned pending action by the manufacturer
to correct whatever deficiencies exist in his quality
control system.
This Allied publication has been issued to stress the
importance of quality control disciplines and is intended
to assist the customer in the implementation of item
(b) above.
1̲.̲ ̲S̲C̲O̲P̲E̲
This plan defines the provisions taken to assure quality
and conformance of computer systems deliverd by the
SYSTEMS DIVISION of CHRISTIAN ROVSING A/S.
2̲.̲ ̲P̲U̲R̲P̲O̲S̲E̲
The purpose of the present product assurance plan is
to establish an organized apporoach to the reliability
and quality provisions pertinent to manufacturing,
test, and delivery of products developed within the
division.
3̲.̲ ̲P̲R̲O̲D̲U̲C̲T̲ ̲A̲S̲S̲U̲R̲A̲N̲C̲E̲ ̲P̲R̲O̲G̲R̲A̲M̲M̲E̲
Total product assurance shall be provided through the
performance of the closed loop functions off p̲r̲e̲v̲e̲n̲t̲i̲v̲e̲,
a̲p̲p̲r̲a̲i̲s̲i̲v̲e̲, and c̲o̲r̲r̲e̲c̲t̲i̲v̲e̲ actions.
3.1 P̲R̲E̲V̲E̲N̲T̲I̲O̲N̲
Prevention is the activity directed towards controlling
new design concepts, manufacturing processes and operations,
and performance of the quality planning to support
the appraisal and correction functions to assure manufacturing
of high quality products.
The preventive function shall consist as a minimum
of the following tasks:
- Design control
- Design reviews
- Failure mode effects analysis
- Reliability analysis
- Design control of inspection, measuring,and test
equipment
- Selection of parts and materials
- Shop procedures
- Periodic maintenance and calibration of standards,
instruments, gauges, etc.
- Quality control planning.
3.2 A̲P̲P̲R̲A̲I̲S̲A̲L̲ ̲
Appraisal is the function of evaluating in accordance
with quality planning, conformance and performance
of a product with the approved specification. The
appraisal function shall consist as a minimum of the
following:
- Inspections
- Reviews
- Failure reporting
- Performance of tests
3.3 C̲O̲R̲R̲E̲C̲T̲I̲O̲N̲S̲
Corrective actions deals with reporting and verification
of anomalies.
Corrective action activitier shall include:
- Material review board
- Failure analysis
- Request to suppliers/subcontractors
- Repair and substitution
3.4 S̲U̲B̲P̲L̲A̲N̲S̲
The product assurance planning is divided into five
separate activity areas as follows:
- Hardware Quality Assurance
- Software Quality Assurance
- System Reliability
- Parts and Materials
- Configuration Management
The detailed requirements for these areas are defined
in five separate subplans. Each subplan defines the
quality assurance surveillance and the establishment
of standards and procedures for the equivalent area.
3.4.1. H̲a̲r̲d̲w̲a̲r̲e̲ ̲Q̲u̲a̲l̲i̲t̲y̲ ̲A̲s̲s̲u̲r̲a̲n̲c̲e̲ ̲P̲l̲a̲n̲
SD/041/PLN/002
(MIL/PLAN/004)
This plan comprises:
- Hardware design
- Hardware production
- Hardware testing
- Production of specification and drawings
- Calibration of instruments
- Inspection of products delivered by purchaser or
- other suppliers
- Reviews and audits of hardware production.
3.4.2. S̲o̲f̲t̲w̲a̲r̲e̲ ̲Q̲u̲a̲l̲i̲t̲y̲ ̲A̲s̲s̲u̲r̲a̲n̲c̲e̲ ̲P̲l̲a̲n̲
SD/042/PLN/003
This plan comprises:
- Software design
- Programming
- Software testing
- Production of software specifications
- Inspection of software delivered by purchaser
or other suppliers
- Review and audits of software development.
3.4.3. S̲y̲s̲t̲e̲m̲ ̲R̲e̲l̲i̲a̲b̲i̲l̲i̲t̲y̲ ̲P̲l̲a̲n̲
SD/043/PLN/004
(MIL/PLAN/002)
This plan comprises:
- Project planning
- System requirements analysis and documentation
- System integration and test
- System installation
- Verification through analysis and test of system
reliability
- Production of manuals, etc.
3.4.4. P̲a̲r̲t̲s̲ ̲a̲n̲d̲ ̲M̲a̲t̲e̲r̲i̲a̲l̲s̲ ̲P̲l̲a̲n̲
SD/044/PLN/005
(MIL/PLAN/003)
This plan defines all aspects of handling parts, components,
and materials used as raw material in the production.
The plan includes.
- Parts selection and purchase
- Incomming inspection
- Storage Procedures
- Reporting and handling of non-coformancies
- Corrective actions.
3.4.5.…02…C̲o̲n̲f̲i̲g̲u̲r̲a̲t̲i̲o̲n̲ ̲M̲a̲n̲a̲g̲e̲m̲e̲n̲t̲ ̲P̲l̲a̲n̲
SD/045/PLN/006
The configuration management area includes:
- Surveillance of storage and files
- -- hardware store
- -- software library
- -- document control center
- Identification of configuration items
- Baselining of products during development
- Change control procedures.
3.6. S̲T̲A̲N̲D̲A̲R̲D̲ ̲M̲A̲N̲U̲A̲L̲S̲
Detailled procedures and standards for all work which
have quality implication shall be established and organized
into manuals applicable to each QA area.
The manuals shall be established and maintained under
the joined responsibility of QAD and other departments/project
managements with responsibility in the work area in
question.
This manual may adapt procedure or standard originally
written by other divisions and now approved as applicable
for S.D.
Fig. 1 shows the relation between plans and manuals
comprising the complete Product Assistance Programme.
4̲ ̲O̲R̲G̲A̲N̲I̲Z̲A̲T̲I̲O̲N̲
4.1…02…Q̲U̲A̲L̲I̲T̲Y̲ ̲A̲S̲S̲U̲R̲A̲N̲C̲E̲ ̲D̲E̲P̲A̲R̲T̲M̲E̲N̲T̲
An independant Quality Assurance Department within
the division is responsible for the ijplementation
of the product assurance programme outlined in this
plan.
4.1.1…02…Q̲u̲a̲l̲i̲t̲y̲ ̲A̲s̲s̲u̲r̲a̲n̲c̲e̲ ̲M̲a̲n̲a̲g̲e̲r̲
The Quality assurance department (hereafter fcalled
QAD) shall be headed by a Quality Assurance Manager
(QAM) who refers directly to the Division Manager.
The QAM shall have no responsibility towards management
of other departments or project managements.
4.2…02…P̲R̲O̲J̲E̲C̲T̲/̲Q̲A̲D̲ ̲L̲I̲A̲I̲S̲O̲N̲
The QAD shall allocate one specific person to each
project who will be resposible for al QA activities
connected with that project.
All coordination of activities between QAD and a project
shall be done by this person and the project manager.
The allocation may be part time, full time, or extended
with a deputy according to the size and importance
of the project.
…02…R̲e̲s̲p̲o̲n̲s̲i̲b̲i̲l̲i̲t̲y̲ ̲S̲h̲a̲r̲i̲n̲g̲
The responsibility ofr the implementation of this plan
is shared between QAD and project managers as follows:
4.3.1…02…S̲u̲r̲v̲e̲i̲l̲l̲a̲n̲c̲e̲ ̲b̲y̲ ̲Q̲A̲D̲
The QAD will be limited in responsibility to survey
all activities within a project in accordance with
this plan and to report on any findings as described
in chapter 6.
4.3.2…02…I̲m̲p̲l̲e̲m̲e̲n̲t̲a̲t̲i̲o̲n̲ ̲a̲n̲d̲ ̲F̲o̲l̲l̲o̲w̲-̲U̲p̲
It will be the responsibility of the project management
to implement the product in a way compatible with rules
established in or derived from this plan.
It is also the responsibility of the project management
to take any follow-up action necessary to remedy descrepancies
reported by QAD.
4.3.3…02…I̲n̲d̲e̲p̲e̲n̲d̲a̲n̲c̲y̲ ̲o̲f̲ ̲Q̲A̲D̲
No personnel employed by QAD will ever take part in
any work directly connected with the implementation
of a product nor in work for other departments indirectly
connected to this implementation.
This is necessary to assure a proper distinction between
the implementation of a product and the QA surveillance
of the product.
4.4…02…Q̲A̲ ̲A̲C̲C̲E̲S̲S̲
The personnel of QAD shall at all times have free access
to all material pertinent to a project under control.
It is the responsibility of the project management
to establish such procedures in the implementation
as necessary to assure this free access.
4.5…02…Q̲A̲ ̲R̲E̲L̲A̲T̲I̲O̲N̲S̲ ̲T̲O̲ ̲S̲U̲B̲C̲O̲N̲T̲R̲A̲C̲T̲O̲R̲S̲
If part of a project is delegated to a subcontractor
the subcontract shall contain such clauses necessary
to make this plan applicable to the subcontractor.
Particularly, it is important to assure the free access
for QAD to project pertinent material residing at the
subcontractor.
If the subcontractor impelemnts his own QA program
it shall be possible for QAD to audit this activity
as found necessary.
QAD may if subcontractors QA is satisfactory delegate
its authority to this function but QAD will still have
the full responsibility for this activity.
4.6…02…P̲U̲R̲C̲H̲A̲S̲E̲R̲ ̲S̲U̲P̲P̲L̲I̲E̲D̲ ̲M̲A̲T̲E̲R̲I̲A̲L̲
QAD shall implement the same procedures such as incoming
inspection, storage and maintenance of the purchaser
supplied material as provided for all other equipment.
Furthermore, QAD shall report promptly to the purchaser
any damage or discrepancy discovered. See Procedure
in Handling of Purchaser Supplied Material.
4.7…02…P̲R̲O̲D̲U̲C̲T̲S̲ ̲F̲R̲O̲M̲ ̲O̲T̲H̲E̲R̲ ̲S̲U̲P̲P̲L̲I̲E̲R̲S̲
TBD.
5̲ ̲Q̲U̲A̲L̲I̲T̲Y̲ ̲L̲E̲V̲E̲L̲ ̲D̲E̲F̲I̲N̲I̲T̲I̲O̲N̲
5.1…02…G̲E̲N̲E̲R̲A̲L̲
For each project shall be defined in detail to which
quality level the product and the development process
shall conform.
The definition shall be contained in a Quality Level
Definition (QLD). The QLD together with this plan
is regarded the quality assurance plan for the project.
The normal quality level shall be full applicability
of this plan and all subplans and manuals derived from
it.
Cost consideration or other special consideration may
although make it necessary to specify certain exemptions
herefrom.
Special requirements from a purchaser can also result
in special QA activities not included herein.
All such exemptions or special activities shall be
described in the QLD. The QLD shall be established
at the earliest possible time in a project life cycle.
5.2…02…C̲O̲N̲T̲E̲N̲T̲ ̲O̲F̲ ̲Q̲L̲D̲
A QLD shall always contain:
…02…- brief description of all plans governing the development
of a product.
…02…- List of all standards applicable
…02…- Description of all deviations from this plan
…02…- Justification for the deviations
…02…- Definition of the audit level to be performed by QAD
…02…- Narrative description in general terms of the quality
level applicable.
5.3…02…R̲E̲S̲P̲O̲N̲S̲I̲B̲I̲L̲I̲T̲Y̲
The establishment of the QLD is a joined responsibility
between QAD and the management in question.
6̲ ̲R̲E̲P̲O̲R̲T̲S̲
6.1…02…G̲E̲N̲E̲R̲A̲L̲
Repots describing the observations done during the
work will be the ony direct output from QAD.
Such reports shall contain descriptions on how the
projects fulfill the required quality metrics.
Reports shall not be limited to, but will due to the
nature of the work, mainly describe identified discrepancies.
It is the responsibility of the project management
to respond properly on the reports.
6.2…02…D̲E̲T̲A̲I̲L̲E̲D̲ ̲R̲E̲P̲O̲R̲T̲S̲
Whenever QAD personnel have participated directly in
any activities such as reviews and audits a detailed
report describing all findings during that activity
shall be issued.
6.3 S̲U̲M̲M̲A̲R̲Y̲ ̲R̲E̲P̲O̲R̲T̲S̲
6.3.1…02…P̲r̲o̲j̲e̲c̲t̲ ̲S̲u̲m̲m̲a̲r̲y̲
Summary reports describing the general status of a
project shall be issued by QAD at suitable times during
a project life time.
6.3.2…02…G̲e̲n̲e̲r̲a̲l̲ ̲F̲i̲n̲d̲i̲n̲g̲s̲
Summary reports in general describing the QA work in
the division and the general quality status of products
shall be issued by QAD.
6.4…02…F̲I̲N̲A̲L̲ ̲R̲E̲P̲O̲R̲T̲S̲
At finalization of a project QAD shall issue a final
report describing the quality status of the product.
This report will be an official document establishing
QAD's position towards the product.
6.5…02…A̲P̲P̲R̲O̲V̲A̲L̲
All reports may conclude in either rejection, acceptance
with reservation or full acceptance of the product.
Final reports will always contain such conclusions.
CONFORMANCE TO MILITARY REQUIREMENTS.
7.1…02…A̲P̲P̲L̲I̲C̲A̲B̲L̲E̲ ̲D̲O̲C̲U̲M̲E̲N̲T̲
This plan is prepared to conform with the military
requirements outlined in the following document:
…02…AQAP-1 Quality Control and requirements.
Fig. 3 contains a matrix showing the correlation between
sections of AQAP-1 and the sections of this plan which
defines the corresponding activity within Christian
Rovsing A/S.
7.2…02…Q̲U̲A̲L̲I̲T̲Y̲ ̲A̲S̲S̲U̲R̲A̲N̲C̲E̲ ̲R̲E̲P̲R̲E̲S̲E̲N̲T̲A̲T̲I̲V̲E̲
Christian Rovsing A/S provides the facilities necessary
so that the customers Quality Assurance Representative
has unrestricted opportunity to verify conformance
of the supplies with the contract.
9̲ ̲P̲R̲O̲D̲U̲C̲T̲ ̲A̲S̲S̲U̲R̲A̲N̲C̲E̲ ̲O̲V̲E̲R̲V̲I̲E̲W̲.̲
The charts on the following pages will give an overview
of the activities in which Product Assurance is involved.
TBD
Figure 5 Software PA Overview
TBD
Figure 6 System PA Overview
1̲0̲ ̲Q̲U̲A̲L̲I̲T̲Y̲ ̲I̲M̲P̲R̲O̲V̲E̲M̲E̲N̲T̲
10.1…02…G̲E̲N̲E̲R̲A̲L̲
The experience gained by the QAD personnel pertinent
to the quality of products shall be utilized in an
attemtp to steadily improve the general quality of
products in the division.
10.2…02…P̲R̲O̲P̲O̲S̲A̲L̲ ̲F̲O̲R̲ ̲I̲M̲P̲R̲O̲V̲E̲M̲E̲N̲T̲
Whenever such experience is available QAD shall issue
notes describing proposal for improvements.
Such proposals shall deal with all aspects of production.
10.3…02…E̲D̲U̲C̲A̲T̲I̲O̲N̲ ̲O̲F̲ ̲P̲E̲R̲S̲O̲N̲N̲E̲L̲
It shall be the responsibility of the QAD to participate
in education of all personnel in the division in areas
connected to QA work.
10.3.1…02…U̲s̲i̲n̲g̲ ̲S̲t̲a̲n̲d̲a̲r̲d̲s̲ ̲e̲t̲c̲
The understanding of standards and their proper use
shall continuously be improved through.
Issue of papers containing instructive introduction
to standards and their use.
Organization of lectures with discussion of the subects.
10.3.2…02…U̲n̲d̲e̲r̲s̲t̲a̲n̲d̲i̲n̲g̲ ̲o̲f̲ ̲Q̲A̲ ̲a̲c̲t̲i̲v̲i̲t̲y̲
QAD shall actively work towards a better understanding
of why QA activities are performed and how the goals
are obtained.
The means shall be the same as in 10.3.1.
