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Notes: LOGISTICS SUPPORT PLAN
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…02…NATO UNCLASSIFIED
…02…NATO UNCLASSIFIED…02…CPS/PLN/003
…02……02…OE/810220…02……02…#
LOGISTICS SUPPORT PLAN
…02……02…ISSUE 2…02…CAMPS
T̲A̲B̲L̲E̲ ̲O̲F̲ ̲C̲O̲N̲T̲E̲N̲T̲S̲
1 SCOPE ........................................
4
2 ORGANIZATION .................................
4
3 INSTALLATION .................................
7 - 9
3.1 SITE PREPARATION AND VERIFICATION ........
7
3.2 TRANSPORTATION AND INSTALLATION ..........
9
3.3 PACKAGING REQUIREMENTS ...................
9
3.4 PLANS AND PROCEDURES .....................
9
4 MAINTENANCE .................................. 10
- 12
4.1 MAINTENANCE ENGINEERING .................. 10
4.2 FIELD SUPPORT ............................ 10
4.3 SPARES MANAGEMENT ........................ 11
4.4 CODIFICATION OF SUPPLY ITEMS ............. 11
4.5 TOOLS AND TEST EQUIPMENT ................. 11
4.6 CALIBRATION .............................. 12
4.7 FAILURE REPORTING ........................ 12
4.8 PLANS AND PROCEDURES ..................... 12
5 TRAINING ..................................... 13
- 16
5.1 ORGANIZATION ............................. 13
5.2 DEVELOPMENT AND CONDUCTION OF TRAI-
NING COURSES ............................. 13
5.2.1 Technical Hardware Training
Course ............................... 14
5.2.2 Operator Training Course ............. 14
5.2.3 On-The-Job Training .................. 14
5.2.4 Training Of Customers Resident
Field Technicians .................... 15
5.3 DEVELOPMENT OF EQUIPMENT HANDBOOKS ....... 15
5.4 PLANS AND PROCEDURES ..................... 16
6 IMPLEMENTATION SCHEDULE ...................... 17
- 19
1̲ ̲ ̲S̲C̲O̲P̲E̲
The scope of this plan is to describe the responsibili-
ties of the Integrated Logistics Support Department
(ILS) of Christian Rovsing A/S in connection with the
CAMPS project. Some indications of the planned approach
to accomplish the various tasks are given together
with the major milestones. Furthermore, references
are made to the detailed plans and procedures to be
developed by the department for the project.
2̲ ̲ ̲O̲R̲G̲A̲N̲I̲Z̲A̲T̲I̲O̲N̲
a) Currently the Systems Division of Christian Rovsing
A/S has two departments that give support to projects
being implemented by the division: Systems Engineering
and Logistics Department.
b) The organization of the Logistics Department is
shown in figure 2.1 with indication of major responsibilities.
c) The following chapters describe the responsibilities
of the 3 functional sections within the Logistics
Department.
Figure 2.1 Logistics Department (System Division)
3̲ ̲ ̲I̲N̲S̲T̲A̲L̲L̲A̲T̲I̲O̲N̲
3.1 S̲I̲T̲E̲ ̲P̲R̲E̲P̲A̲R̲A̲T̲I̲O̲N̲ ̲A̲N̲D̲ ̲V̲E̲R̲I̲F̲I̲C̲A̲T̲I̲O̲N̲
a) The Systems Division has contracted with a Norwegian
company, Ingeni]r P.A. Bakkejord A/S (PAB) to perform
the following tasks on the CAMPS program:
1) Site Survey
2) Site Civil Works Requirements
3) As Built Drawings
4) Site Verification
b) Under supervision by Logistics Department PAB will
ensure that SHAPE will provide sufficient and timely
information to enable delivery to SHAPE of items
2 and 3 above. PAB will act as contractor's representative
in relation to SHAPE in the following areas:
1) Obtain necessary information from SHAPE to
generate Civil Works Requirements and As Built
Drawings
2) Submit Civil Works Requirements and As Built
Drawings to SHAPE. Update these if necessary
3) Perform Site Verification
c) All communication and transfer of information between
PAB and SHAPE will be with info copy to CAMPS contractor
(Rovsing). This principle is illustrated in figure
3.1. Method of transmittal of classified and unclassified
information will be determined jointly between
Rovsing and SHAPE.
d) The three-party working relationship will be described
in a procedure to be submitted to SHAPE for approval.
Figure 3.1 Flow of Site Related Information
3.2 T̲R̲A̲N̲S̲P̲O̲R̲T̲A̲T̲I̲O̲N̲ ̲A̲N̲D̲ ̲I̲N̲S̲T̲A̲L̲L̲A̲T̲I̲O̲N̲
a) Transportation of Equipment from the CR factory
will be the responsibility of the Logistics Department.
This includes development of the Transportation
Plan. CR will utilize the service of a freight
forwarder to handle the details of the shipments.
b) During the installation phase, 2 or 3 teams will
install the equipment and perform a test to verify
that the hardware is functioning. The test is similar
to the Factory Acceptance Verification performed
prior to shipment to site. The test is made in
preparation for the Site Provisional Acceptance
(SPA) being carried out by a test team from the
CAMPS project organization.
c) In conjunction with equipment installation the
installation team will conduct a property inventory
check (spare parts, documentation etc.).
3.3 P̲A̲C̲K̲A̲G̲I̲N̲G̲ ̲R̲E̲Q̲U̲I̲R̲E̲M̲E̲N̲T̲S̲
a) The Installation Section is responsible for the
development of CAMPS Packaging Requirements for
all types of shipments to site. The requirements
will be formulated in a procedure.
b) CR will develop special packaging instructions
for customers shipment of repairable items.
3.4 P̲L̲A̲N̲S̲ ̲A̲N̲D̲ ̲P̲R̲O̲C̲E̲D̲U̲R̲E̲S̲
a) The following documentation will be developed.
Some of the plans may make reference to subplans
and procedures which already exists, or will be
developed under the CAMPS program.
b) Item identified by (d) are contractually deliverable
items.
1) Installation Plan (d)
2) Transportation Plan (d)
3) Site Verification Procedure
4) Inventory Check Procedure
5) Site Civil Works Requirements (d)
6) As-To-Be-Built Documentation (d)
7) As Built Documentation (d)
8) Packaging And Shipment Procedure (internal
doc.)
9) Packaging Instructions (d) (will be part of
Maintenance Manual)
4̲ ̲ ̲M̲A̲I̲N̲T̲E̲N̲A̲N̲C̲E̲
4.1 M̲A̲I̲N̲T̲E̲N̲A̲N̲C̲E̲ ̲E̲N̲G̲I̲N̲E̲E̲R̲I̲N̲G̲
a) The maintenance section of the Logistics Department
is responsible for giving appropriate input to
System Engineering to ensure that the CAMPS system
will meet the requirements for maintainability.
Furthermore, the maintenance section will give
support to the group writing the Maintenance and
Diagnostic Software.
b) The maintenance section will work closely with
Systems Engineering to ensure consistency in determination
of the MTBF and MTTR figures.
c) The development of the Maintenance Plan and associated
procedures will be done by the maintenance function.
d) In the area of deliverable documentation the maintenance
section will generate the Maintenance Manual and
conduct maintenance related training.
e) Contractor shall provide Software Maintenance Support
as stated in the contract, ref. SRS 3.7.2.3.
4.2 F̲I̲E̲L̲D̲ ̲S̲U̲P̲P̲O̲R̲T̲
a) Field Support will be managed by the maintenance
section. The three major activities are:
1) Coordinate the implementation of field changes
2) Assistance to customers Resident Site Technician
(RST)
3) Coordinate warranty repairs
b) All questions forwarded to the project office by
customer relating to equipment already installed
and accepted will be coordinated by the Field Support
function.
4.3 S̲P̲A̲R̲E̲S̲ ̲M̲A̲N̲A̲G̲E̲M̲E̲N̲T̲
a) The maintenance section is responsible for the
specification, acquisition, packaging and delivery
of spares, repair parts and repairable subassemblies.
A priced Recommended Spare Parts List (RSPL) will
be submitted to customer. Provisioning Conferences
will be held at contractors facility, planned and
conducted by the maintenance function.
b) An approved Spare Parts List (ASPL) will be negotiated
with the customer and incorporated in the contract
by amendment.
c) Spare Parts Design Change Notices (SPDCN) will
be issued and controlled by the maintenance function.
4.4 C̲O̲D̲I̲F̲I̲C̲A̲T̲I̲O̲N̲ ̲O̲F̲ ̲S̲U̲P̲P̲L̲Y̲ ̲I̲T̲E̲M̲S̲
a) Codification (assignment of NATO stock numbers)
will be carried out on:
1) Items shown on the ASPL
2) Major and minor subassemblies not shown in
the ASPL
3) Items effected by Spare Parts Design Change
Notices
4.5 T̲O̲O̲L̲S̲ ̲A̲N̲D̲ ̲T̲E̲S̲T̲S̲ ̲E̲Q̲U̲I̲P̲M̲E̲N̲T̲
The Maintenance function will specify all tools and
test equipments to be supplied under the contract.
Fur- thermore, a priced list of tools and test equipment
will be submitted to customer for all items required
at each site and maintenance depot to support the equip-
ment supplied.
4.6 C̲A̲L̲I̲B̲R̲A̲T̲I̲O̲N̲
The Maintenance function is responsible for the genera-
tion and implementation of a calibration program for
the test equipment supplied. The calibration Plan will
be issued as part of the Maintenance Plan.
4.7 F̲A̲I̲L̲U̲R̲E̲ ̲R̲E̲P̲O̲R̲T̲I̲N̲G̲
a) The generation and implementation of a Failure
Reporting System will be the responsibility of
Maintenance Engineering. All incoming reports will
be recorded and analyzed by maintenance engineering,
and the corrective action coordinated with Contractor's
Program Office if appropriate.
Annotated copies of the reports will be received
by Systems Engineering who may participate in the
analysis.
b) Contractor's Failure Reporting and Control System
will be developed solely in accordance with Contractor's
Maintenance Plan for CAMPS, Contractor's past experience
in Field Support and the warranty provisions under
the contract. The failure Reporting and Control
System will be formulated in a procedure to be
submitted to Customer for approval. The system
will be developed
based on the fact that customer (SHAPE) will coordinate
and screen all failure reports from the sites before
sending them on to the Contractor. Likewise, Contractor
will direct all Field instructions to Customer
for distribution to the respective site(s) unless
otherwise agreed, ref. contract para 24.
4.8 P̲L̲A̲N̲S̲ ̲A̲N̲D̲ ̲P̲R̲O̲C̲E̲D̲U̲R̲E̲S̲
The following documentation will be developed. Some
of the plans listed below may make reference to subplans
and procedures which already are in existence or will
be developed under this program.
Items identified by (d) are contractually deliverable
items:
1. Maintenance Plan (d)
2. RSPL (d)
3. ASPL(d)
4. List of Codified items (d)
5. Calibration Procedure (d)
6. Failure Reporting Procedure (d) NOTE 1
7. List of Tools and Test Equipment (d)
8. Maintenance Handbooks (d)
NOTE 1
This item will be delivered as an integral part of
the Maintenance Manual
5̲ ̲ ̲T̲R̲A̲I̲N̲I̲N̲G̲
5.1 O̲R̲G̲A̲N̲I̲Z̲A̲T̲I̲O̲N̲
a) Logistics Department is responsible for all customer
training on programs undertaken by the Systems
Division of Christian Rovsing A/S. The training
organization also has the responsibility for the
development of manuals and handbooks. The combination
of training and development of manuals and handbooks
ensures an efficient training of customer's personnel.
b) The material used for training is essentially the
same documentation which the technician later will
work with on site. Training material will be delivered
in accordance with the contract.
c) The training section of Logistics Department is
headed by a section manager who has technical writers/instructors
reporting to him.
d) Other divisions and departments within the company
will supply training courses and instructors on
request, e.g. training course in assembler language
programming.
5.2 D̲E̲V̲E̲L̲O̲P̲M̲E̲N̲T̲ ̲A̲N̲D̲ ̲C̲O̲N̲D̲U̲C̲T̲I̲O̲N̲ ̲O̲F̲ ̲T̲R̲A̲I̲N̲I̲N̲G̲ ̲C̲O̲U̲R̲S̲E̲S̲
d) a) The development of the individual courses which
make up the CAMPS Training Program will take place
in the training section and in other departments
of the company. However, the overall responsibility
for compliance with the CAMPS contract and System
Requirements Specification lies with Training Manager.
b) The following courses shall be developed:
1) Technical Hardware Training (CAMPS Computer
Operator)
2) Operator Training (Users and Supervisors)
3) On-The-Job Training
4) Training of Customer's Resident Field Technicians
5.2.1 T̲e̲c̲h̲n̲i̲c̲a̲l̲ ̲H̲a̲r̲d̲w̲a̲r̲e̲ ̲T̲r̲a̲i̲n̲i̲n̲g̲ ̲C̲o̲u̲r̲s̲e̲
This course encompasses hardware and software training
and will train the personnel in the area of maintenance
and operation of the central equipment. The training
section will develop the major part of the training
program based on the CAMPS Technical Hand- books. Since
the maintenance philosophy is based on module replacement
no hardware training to component level is required.
In general, the Technical Hardware Training Program
is a subset of the training offered customer's Resident
Field Technicians (see section 5.2.4).
5.2.2 O̲p̲e̲r̲a̲t̲o̲r̲ ̲T̲r̲a̲i̲n̲i̲n̲g̲ ̲C̲o̲u̲r̲s̲e̲
These courses will be conducted on Site under Customer's
full responsibility by the trained RST. This course
serves to train CAMPS Users and Supervisors. Development
of the course material will be carried out by the training
section. If specified by the training plan, software
exercises for the course will be written by the CAMPS
software team.
5.2.3 O̲n̲-̲T̲h̲e̲-̲J̲o̲b̲ ̲T̲r̲a̲i̲n̲i̲n̲g̲
This course will provide OJT to both Users and Operators.
The course will be conducted at site under customer's
full responsibility supervised by the trained RST.
Course material will be developed by the training section
based on the material developed for the formal technical
course and operator training course.
5.2.4 T̲r̲a̲i̲n̲i̲n̲g̲ ̲o̲f̲ ̲C̲u̲s̲t̲o̲m̲e̲r̲s̲ ̲R̲e̲s̲i̲d̲e̲n̲t̲ ̲F̲i̲e̲l̲d̲ ̲T̲e̲c̲h̲n̲i̲c̲i̲a̲n̲s̲
a) This extensive course of approx. 6 months duration
will be conducted at contractor's facility. The
training program will contain the following components:
1) Hardware Course (classroom and hands-on)
2) Software Course (classroom and hands-on)
3) Participation in integration and final test
of CAMPS production systems.
b) The outline for the hardware and software courses
will be established in the Training Plan to be
submitted later. Regarding hardware training, it
can be said that in certain areas, training will
be performed below module level (at circuit level)
to give the student an appreciation of the spectrum
of faults to be encountered. The objective of the
software training is to enable the student to analyse
software fault, report them to the programming
center (or contractor) and implement changes as
directed.
c) After having received formal hardware and software
training the students will participate in the integration
and final test of the CAMPS production systems.
This will give the students a good understanding
of the various system elements and a valuable hands-on
training in fault isolation.
5.3 D̲E̲V̲E̲L̲O̲P̲M̲E̲N̲T̲ ̲O̲F̲ ̲H̲A̲N̲D̲B̲O̲O̲K̲S̲
a) The task of developing the material for the handbooks
will be broken down and assigned to the various
functions of the CAMPS project team. A compilation
and editing process will then take place under
the responsibility of the training section.
b) The resulting Handbooks will contain the fol- lowing
information:
1) Equipment Specifications,
Installation and Commissioning Instructions
2) Operating instructions i.e. equipment related
instructions for various operator categories
3) Technical Description
4) Alignment and Maintenance Instructions as well
as fault finding techniques
5) Drawings, Illustrations, Photographs, Circuit
Diagrams
6) Parts Lists
c) The handbooks will support operators and maintenance
technicians at site, and at the same time serve
as part of the training documentation.
d) As stated in the previous section the editors and
technical writers will carry out part of the formal
training of customers personnel.
5.4 P̲L̲A̲N̲S̲ ̲A̲N̲D̲ ̲P̲R̲O̲C̲E̲D̲U̲R̲E̲S̲
a) The following documentation will be developed.
Some of the plans listed below may make reference
to subplans and procedures which already are in
existance or will be developed under the program.
b) Items identified by (d) are contractually deliverable
items.
1) Training Plan (d)
2) Training Methods (d)
3) Training Material (d)
4) Documentation Plan (d)
5. Handbooks (d)
6̲ ̲ ̲I̲M̲P̲L̲E̲M̲E̲N̲T̲A̲T̲I̲O̲N̲ ̲S̲C̲H̲E̲D̲U̲L̲E̲
a) The Implementation Schedule presented in this chapter
reflects the contractual obligations of the Logistics
Department. Furthermore, the major in-house activities
are indicated.
b) For internal planning each section will develop
detailed implementation schedules.
