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ASC GREECE - PART I
SYS/84-03-10
MANAGEMENT PROPOSAL
Page
ASC GREECE
AUTOMATIC MESSAGE AND DATA SWITCHING CENTRE
DOC. NO. ASC/8020/PRP/001 ISSUE 1
PART I
MANAGEMENT PROPOSAL
SUBMITTED TO: HELLENIC REPUBLIC
MINISTRY OF COMMUNICATION
CIVIL AVIATION AUTHORITY
SUPPLY DIVISION
1, VASILEOS GEORGIOU AVENUE,
HELLINICON, ATHENS
IN RESPONSE TO: TENDER NO. E22/1983
PREPARED BY: CHRISTIAN ROVSING A/S
SYSTEMS DIVISION
LAUTRUPVANG 2
2750 BALLERUP
DENMARK
PRINCIPLE CONTACT: Gert Jensen, Systems Division
Manager
Telex Denmark 35111 cr dk
Telephone: 02 65 11 44
…0e…c…0f… Christian RovsingA/S - 1984
This document contains information proprietary to Christian
Rovsing A/S. The information, whether in the form of
text, schematics, tables, drawings or illustrations,
mustnot be duplicated or used for purposes other than
evaluation, or disclosed outside the recipient company
or organisation without the prior, written permission
of Christian Rovsing A/S.
This restriction does not limit the recipient's right
to use nformation contained in the document if such
information is received from another source without
restriction, provided such source is not in breach
of an obligation of confidentiality towards Christian
Rovsing A/S.
T̲A̲B̲L̲E̲ ̲O̲F̲ ̲C̲O̲N̲T̲E̲N̲T̲S̲
Page
1 INTRODUCTION ...................................
2
1.1 DECISION TO BID THE AUTOMATIC SWITHCING
CENTRE (ASC) ...............................
2
2 CORPORATE BACKGROUND ..........................
5
2.1 CHRISTIAN ROVSING A/S COMPANY INFORMATION ..
5
2.1.1 History of Christian Rovsing A/S .......
5
2.1.2 Employee Profile .......................
6
2.1.3 Facilities .............................
6
2.1.4 Financial Information ..................
9
2.1.5 Company Organization ...................
10
2.1.5.1 Systems Division ...................
13
2.1.5.2 Development Division ...............
15
2.1.5.3 Production Division................
17
2.2 RELEVANT EXPERIENCE ........................
20
2.2.1 Introduction ...........................
20
2.2.2 CR Computer Technology .................
20
2.2.3 Systems Experience .....................
24
.2.4 Relevant Contracts .....................
28
2.2.4.1 Major Contracts at Christian
Rovsing A/S ........................
28
3 PROJECT MANAGEMENT STANDARDS ..................
69
3.1 PROJECT APPROACH .........................
69
3.2 MANAGEMENT AND ORGANISATION ...............
69
3.3 PROJECT IMPLEMENTATION PLAN ...............
72
3.4 TOP-LEVEL WORK BREAKDOWN STRUCTURE ........
72
3.5 OPERATING PROCEDURES ......................
74
3.6 COST CONROL ..............................
77
3.7 QUALITY ASSURANCE .........................
78
3.7.1 Parts and Material (P&M) ..............
78
3.7.2 Reliability ...........................
78
3.7.3 Quality Control (QC) .................
78
3.7.4 QA-Policy .............................
79
3.7.5 QA-System .............................
79
3.8 CONFIGURATION MANAGEMENT ..................
81
3.9 CONTRACTS MANAGEMENT AND ADMINISTRATION ...
82
3.10 PROBLE RECOGNITION AND RESOLUTION ........
83
3.10.1 Problem Recognition ..................
83
3.10.2 Meetings .............................
83
3.10.3 Reporting ............................
84
3.10.4 Problem Resolution ..................
84
3.10.5 Customer/Company Coordination ........
85
APPENDIX A: 1982 Annual Report ...................
86
APPENDIX B: QUALITY ASSURANCE POLICY .............
87…86…1 …02… …02… …02… …02…
1̲ ̲ ̲I̲N̲T̲R̲O̲D̲U̲C̲T̲I̲O̲N̲
1.1 D̲E̲C̲I̲S̲I̲O̲N̲ ̲T̲O̲ ̲B̲I̲D̲ ̲T̲H̲E̲ ̲A̲U̲T̲O̲M̲A̲T̲I̲C̲ ̲S̲W̲I̲T̲C̲H̲I̲N̲G̲ ̲C̲E̲N̲T̲R̲E̲ ̲A̲S̲C̲
The decision to bid ASC represents a definite commitment
on the part of Christian Rovsing A/S to deote its resources
and technical talents to the successful implementation
and performance of the system. The decision was taken
at top-level after thorough discussions with the staff
of marketing, administration, and engineering at Christian
RovsingA/S.
Considerable experience in the field of data communication
combined with experience as prime or sub-contractor
of major computer system projects provide a solid basis
for our participation in this project. Prime contractor
responsibility, esecially for airline customers such
as Air Canada and American Airlines, has demanded a
professional approach to turn-key project management
with particular emphasis on planning and documentation
in all phases from system design and development to
poduction, integration, installation, training, and
maintenance. The contracts awarded to the company have
been typically worth from several to tens of millions
of US Dollars.
To provide the necessary talent and facilities, the
ASC project will bestaffed by experts from several
divisions at Christian Rovsing A/S. Thus, exceptionally
strong capabilities will be available in computing
and data communication.
Participating entities at Christian Rovsing A/S are:
o The Systems Division - strctured in 1979 to consolidate
management of major computer system projects. The
CAMPS project for NATO is the responsibility of the
Systems Divisions.
o The Development Division - responsible for the design
of the CR80 Computer product line of whch more than
200 systems are currently on order from major customers
such as Air Canada, American Airlines, NATO, ICL
and L.M. Ericsson.
o The Production Division - responsible for manufacturing
of the CR80 Computer product line.…86…1 …02… …02…
…02… …02…
The ASC Project Group will be supported by the Integrated
Logistics Support Group, which provides services including
site surveys, installation, training, documentation
preparatio, maintenance, spares and other necessary
support services.
Product quality will be ensured by the Quality Assurance
Department, which reports directly to company management.
An administratively distinct Project Office will be
established to maage the ASC Project. This project
office will have total system responsibility and authority
to coordinate in-house activities and to provide close
liaison with the customer throughout the duration of
the project.
In summary, the decision to bid s based on the confidence
that Christian Rovsing A/S has all the necessary qualifications
for the successful design, implementation and maintenance
of the ASC.
The ASC switching network is similar to the highly
efficient communications processor sed in military
programs and also to be used in extensive airline communication
systems like Air Canada's and American Airlines', where
up to 65,000 terminals will be connected to various
host computers.
The host computer proposed for the ASC is CR80 computer
system, which can be fully dualized with automatic
switch-over from active to the standby in the event
of failure. Manual switch-over is also possible to
accomplish "on-line" maintenance, i.e. maintenance
without loss of function by sing the standby unit for
processing while the formerly active unit is serviced.
In addition to fault tolerant operation and ease of
maintenance, the CR80 is characterized by high performance,
high system availability, and growth by simple additionof
standard modules.
Christian Rovsing A/S's experience in developing and
implementing systems is based on various military and
commercial projects conducted in the past. In close
cooperation with the customer, Christian Rovsing A/S
has provided ost effective systems, and believes that
a similar approach can be taken on the ASC. The extensive
experience from previous projects, will provide an
important no-risk aspect to the proposed ASC design.
FIGURE 1.1-1 gives an overview of the ASC harware configuration.…86…1
…02… …02… …02… …02…
FIGURE 1.1-1…01…Hardware System Overview…86…1 …02… …02… …02… …02…
2̲ ̲ ̲C̲O̲R̲P̲O̲R̲A̲T̲E̲ ̲B̲A̲C̲K̲G̲R̲O̲U̲N̲D̲
2.1 C̲H̲R̲I̲S̲T̲I̲A̲N̲ ̲R̲O̲V̲S̲I̲N̲G̲ ̲A̲/̲S̲ ̲C̲O̲M̲P̲A̲N̲Y̲ ̲I̲N̲F̲O̲R̲M̲A̲T̲I̲O̲N̲
The subsections to follow describe the history of CR,
give a profile of CR employees, and summarize th financial
status of the company.
2.1.1 H̲i̲s̲t̲o̲r̲y̲ ̲o̲f̲ ̲C̲h̲r̲i̲s̲t̲i̲a̲n̲ ̲R̲o̲v̲s̲i̲n̲g̲ ̲A̲/̲S̲
Christian Rovsing A/S was founded in 1963. Initially
the company worked mainly in a consulting and advisory
capacity within the EDP field. Activities developed
rapidly, ad the business gradually changed character
from consultancy to supplier of systems.
Around 1971, a deliberate commitment was made by the
company to apply its resources to the European Space
Program. It has since participated in most major program,
and the successful participation has broadened the
company's capabilities. The high degree of performance
which these programs demand has been met by applying
up-to-date technology, specialized hardware and software
engineering expertise, and modrn management methods.
For the design and production of switching power supplies
to the European Space Program, the company developed
an advanced technology and sophisticated design philosophy
which can be applied to the solution of complex powersupply
problems. Several patents are held by the company relating
to power supply circuit design.
Based on experience gained from engagement in the European
Space Program the company entered the demanding military
market. An important contract wih Delco Electronics
Inc. to co-produce the Fire Control Computer as part
of the 4-nation European F-16 Program was won. The
Fire Control Computer is the only "end-item" co-produced
in Denmark and is delivered directly to the F-16 assembly
lines in urope and the U.S.A.
In the mid-seventies the company entered the data communications
market. It has since participated in exacting computer
communications-oriented programs for both commercial
and defnse customers, with such projects as CAMPS (NATO),
FIKS (Danish MOD), and LME-Network (commercial). Of
significance are extensive airline data communications
programs that are being implemented for Air Canada
and American Airlines.
Christian Rovsng A/S believes that it has developed
exceptional professional resources dedicated to advanced
data communication. Furthermore, the company excels
in applying current technology to modular equipment
design and has a product line that leads the stat-of-the-art.
In short, Christian Rovsing A/S has acquired extensive
experience in the design, development, and manufacture
of computer and aerospace electronics.
2.1.2 E̲m̲p̲l̲o̲y̲e̲e̲ ̲P̲r̲o̲f̲i̲l̲e̲
The group employs approximately 1200 persons.
Approxiate staffing levels by functional groupings
are as follows:
o Engineering and/or Scientific Professionals
500
o Technicians
235
o Assembly/Production Workers
175
o Q.A. & Inspection
30
o Administrative and clerical
260
2.1.3 F̲a̲c̲i̲l̲i̲t̲i̲e̲s̲
The company has 2 major facilities:
o A 5500 sq. metre (59,000 sq.ft.) leased facility
in Herlev, near Copenhagen.
o A 20,000 sq. metre(215,000 sq.ft.) leased facility
in Ballerup, near Copenhagen.
A separate, dedicated facility (1,000 sq. m./10,700
sq.ft.) has been established for the co-production
of the F-16 FCC (computer). This facility is located
in Valby, which is about10 Km from Ballerup.
To meet demands for increased deliveries a 7080 sq.
meter (76,000 sq.ft.) production facility is under
construction, and will be available in the second quarter
of 1984.
Approximate break-down of floor area by function inthe
2 major facilities is as follows:
C̲a̲t̲e̲g̲o̲r̲y̲ S̲q̲.̲ ̲M̲e̲t̲r̲e̲s̲ S̲q̲.̲f̲t̲.̲
o General Manufacturing 2,500 26,900
(to be trebled in 1984)
o "Space Qualified"
clean room 200 2,200
o Test & Integration Areas 2,500 26,900
o Laboratories 3,000 32,000
o Engineering and
Administration 9,300 99,500
The new production facility is shown in FIGURE 2.1.3-1.…86…1
…02… …02… …02… …02…
NEW PRODUCTION FACILITY
FIGURE 2.1.3-1…86…1 …02… …02… …02… …02…
2.1.4 F̲i̲n̲a̲n̲c̲i̲a̲l̲ ̲I̲n̲f̲o̲r̲m̲a̲t̲i̲o̲n̲ (1)
Annual Report 1982 (Summary)
Statement of Net Assets 31st December 1981:
Fixed Assets 56.6 million Dkr
Current Assets 235.3 " "
Net Proceeds from
Share Issue (2) 1̲0̲7̲.̲0̲ ̲ ̲ ̲"̲ ̲ ̲ ̲ ̲ ̲ ̲"̲
Total Assets 398.9 million Dkr
Current Liabilities 1̲7̲6̲.̲2̲ ̲ ̲ ̲"̲ ̲ ̲ ̲ ̲ ̲ ̲"̲
Net Assets less
Current Liabilities 222.7 " "
Long-term Liabilities ̲4̲5̲.̲6̲ ̲ ̲ ̲"̲ ̲ ̲ ̲ ̲ ̲ ̲"̲
Shareholder's Equity 177.1 million Dkr
=================
(1) The 1982 Annual Report is provided for more
detailed reference in APPENDIX A.
(2) On 3 MAY 1983 Christian Rovsing A/S issued shres
with net proceeds of 107 million Dkr.
2.1.5 C̲o̲m̲p̲a̲n̲y̲ ̲O̲r̲g̲a̲n̲i̲z̲a̲t̲i̲o̲n̲
Management of the Company is in the hands of Messrs.
Christian F. Rovsing, Claus Jepsen, and Lars Stig Nielsen.
Mr. Rovsing is the President and th founder of the
company. He is a member of many governmental and industrial
committees as well as professional societies related
to research and data processing.
Today, there are five major divisions within the company
- FIGURE 2.1.5-1
o Data Processing Division
o Electronics Division
o Systems Division
o Production Division
o Development Division
and four wholly owned subsidiaries:
o Christian Rovsing Corporation(Thousand Oaks, California)
supports the mother company in major contracts
with North American customers and has its own software
development center.
o Christian Rovsing International located in Copenhagen
delivers computer systems for communicaion networks
and process control, and contracts staff to large
international customers.
o CR Card System located in Copenhagen delivers electronic
systems for the automation of gasoline stations.
o CR Advanced Systems (Washington, D.C.) support
the mother company in major contracts with the
USA, and has the facilities to carry out on-site
management of defense system contracts.
The Data Processing Division is located in a 5,000
sq. meter leased facility in Herlev, near Copenhagen.
Th Electronics and Systems Divisions are based in a
newly constructed 12,000 sq. meter facility in Ballerup,
also near Copenhagen.
The Administration and General Management are located
in the Ballerup facility.
The Ballerup location houses development laboratories,
the main production and test department, amodel shop
and special "clean room" facilities for the production
of space-qualified hardware, as well as engineering
and administrative offices.
A separate, dedicated facility has also been established
for the co-production of the airborne Fire ontrol Computer
for the European F-16 program. It is located about
10 Km from the main Ballerup facility.
Data communication systems for military and governmental
organizations (including international organizations)
are the responsibility of theSystems Division.
More details about the five divisions of Christian
Rovsing A/S and Christian Rovsing International are
given in the sections to follow.
For further financial information, the company annual
report is given in APPENDIX A.
COMPANY ORGANIZATION
FIGURE 2.1.5-1…86…1 …02… …02… …02… …02…
2.1.5.1 S̲y̲s̲t̲e̲m̲s̲ ̲D̲i̲v̲i̲s̲i̲o̲n̲
The Systems Division, FIGURE 2.1.5.1-1, was structured
late in 1979 when systems-related activities were consolidated
to improve the handling of large, itegrated hardware/software
data communications programs. The division is organized
on a project basis including CAMPS and FIKS, two major
military communication projects. Each major project
is under the cognizance of a dedicated Project Office
withtotal system responsibility and control authority
to co-ordinate in-house activities, and to provide
close liaison with the customer throughout the duration
of the Project.
Projects are supported by the Integrated Logistics
Department. Its servics include site surveys, installation,
training, documentation, maintenance, spares and other
support.
Advanced system development projects are assigned to
the Computer Systems Engineering Group. Current projects
include satellite image-data handlng systems and miscellaneous
consulting services.
The Systems Division is also responsible for contract
performance in conjunction with Danish Industrial Group
One for the production and delivery of some 400 military-qualified
computers for the F16 project. A complete computer
is produced each workday.
Quality Assurance reports directly to top-level management.
Emphasis is placed on the quality of the hardware and
of the software, both of which affect system performance.
THE SYSTEMS DIVISION
FIGURE 2.1.5.1-1…86…1 …02… …02… …02… …02…
2.1.5.2 D̲e̲v̲e̲l̲o̲p̲m̲e̲n̲t̲ ̲D̲i̲v̲i̲s̲i̲o̲n̲
The Development Division FIGURE 2.1.5.2-1 has 5 departments,
which are Product Design, Divisional Support, Electronic
Design, CR80 System Software, ad Micro Systems Software.
The Product Design Group is responsible for the preliminary
definition of new projects and the decision to start
development as well as high level system policy and
continuous evaluation of divisional development efforts.
Department heads are responsible for carrying out division
plans for development, and together with the divisional
manager resources are allocated to ensure meeting divisional
goals. Department heads also participate in budget
preparation and areresponsible for meeting them.
As development demands efforts from all departments,
projects are staffed accordingly. Each project, or
task, is led by a task manager with responsibility
for weekly progress reporting to ensure meeting schedules;
uniform, computer based reporting system, started
in 1982, simplifies this task.
