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VI LOGISTICS SUPPORT AND CAPABILITIES
L̲O̲G̲I̲S̲T̲I̲C̲S̲ ̲S̲U̲P̲P̲O̲R̲T̲ ̲A̲N̲D̲ ̲C̲A̲P̲A̲B̲I̲L̲I̲T̲I̲E̲S̲
1. I̲n̲t̲r̲o̲d̲u̲c̲t̲i̲o̲n̲
The System Division of Christian Rovsing A/S has a
support department named Integrated Logistics Support
(ILS). ILS undertakes the following work:
o Installation and Site Preparation
o Maintenance and Field Support
o Training and Documentation
In accordance with current contracts, including FIKS
(Danish Defense Integrated Communications System) and
CAMPS (NATO wide communication system), ILS provide
Installation, Maintenance and Field Support as well
as training and documentation to 8 Danish and 16 NATO
military headquarters. This service has already started
and will continue at least until mid 1985. It is planned
that ILS will develop a European wide service capability
based on these initial contracts The services will
also include installation and maintenance of other
manufacturer's equipment.
1.1 O̲r̲g̲a̲n̲i̲z̲a̲t̲i̲o̲n̲
The organization of the Logistics Department is shown
in Figure 1 with indication of major responsibilities.
All ILS personnel have a security clearence to at least
NATO SECRET. Maintenance and installation teams have
a higher clearance determined by the project in question.
The following sections describe the general responsibilities
of the 3 functional areas on a typical military program.
Fig. 1
2. I̲N̲S̲T̲A̲L̲L̲A̲T̲I̲O̲N̲ ̲S̲E̲C̲T̲I̲O̲N̲
S̲i̲t̲e̲ ̲P̲r̲e̲p̲a̲r̲a̲t̲i̲o̲n̲ ̲a̲n̲d̲ ̲V̲e̲r̲i̲f̲i̲c̲a̲t̲i̲o̲n̲
At time of bidding the Installation Section is undertaking
site preparation on the FIKS and CAMPS programs.
On programs involving medium to large sizes EDP systems
the Installlation Section will perform the following
tasks:
o Conduct Site Survey
o Generate Civil Works Requirements
o Generate As-Built Drawings
o Perform Site Verification
The Civil Works Requirements package contains the necessary
details for the customer to draft work specifications
for local contractors.
T̲r̲a̲n̲s̲p̲o̲r̲t̲a̲t̲i̲o̲n̲ ̲a̲n̲d̲ ̲I̲n̲s̲t̲a̲l̲l̲a̲t̲i̲o̲n̲
The Instllation Section is responsible for transportation
of the equipment from the CR factory to the site. This
includes writing the Transportation Plan. CR utilizes
the service of a freight forwarder to handle the details
of the shipments.
The Installation Section has several teams of experienced
installers who, after installation of the equipment,
will run a test to verify that the equipment is functioning
in accordance with specifications.
In conjunction with equipment installation the installation
team will conduct a property inventory check (spare
parts, documentation etc.).
P̲a̲c̲k̲a̲g̲i̲n̲g̲ ̲R̲e̲q̲u̲i̲r̲e̲m̲e̲n̲t̲s̲
The Installation Section is also responsible for the
development of Packaging Requirements for all types
of shipments to the sites. The requirements are formulated
in a procedure.
Special packaging instructions are specified for shipment
of repairable items.
3. M̲a̲i̲n̲t̲e̲n̲a̲n̲c̲e̲ ̲a̲n̲d̲ ̲S̲e̲c̲t̲i̲o̲n̲
M̲a̲i̲n̲t̲e̲n̲a̲n̲c̲e̲ ̲E̲n̲g̲i̲n̲e̲e̲r̲i̲n̲g̲
The Maintenance Section of the Logistics Department
is responsible for giving appropriate input to Systems
Engineering to ensure that the systems developed will
meet the requirements for maintainability. Furthermore,
the maintenance section will give support to the group
writing the Maintenance and Diagnostic Software.
The Maintenance Section will work closely with Systems
Engineering to ensure consistency in determination
of the MTBF and MTTR figures. Furthermore, the section
will carry out a Logistics Support Analysis (LSA) if
this is required by contract.
Writing the Maintenance Plan and associated procedures
is undertaken by maintenance function.
In the area of deliverable documentation the maintenance
section will generate the Maintenance Manual and conduct
maintenance related training.
F̲i̲e̲l̲d̲ ̲S̲u̲p̲p̲o̲r̲t̲
Field Support will be managed by the Maintenance Section.
The three major activities are:
1) Coordinate the implementation of field changes
2) Assistance to customer's technical personel with
respect to hardware and software problems
3) Coordinate warranty repairs
Fig. 2. This illustration shows the documentation
for the total Site Maintenance Tasks.
S̲p̲a̲r̲e̲s̲ ̲M̲a̲n̲a̲g̲e̲m̲e̲n̲t̲
The Maintenance Section is responsible for the specification,
acquisition, packaging and delivery of spares, repair
parts and repairable subassemblies. Normally, a priced
Recommended Spare Parts List (RSPL) will be submitted
to the customer. P̲r̲o̲v̲i̲s̲i̲o̲n̲i̲n̲g̲ ̲C̲o̲n̲f̲e̲r̲e̲n̲c̲e̲s̲ will be held
planned and conducted by the Maintenance Section.
Spare Parts Design Change Notices (SPDCN) will be issued
and controlled by the Maintenance Section.
C̲o̲d̲i̲f̲i̲c̲a̲t̲i̲o̲n̲ ̲o̲f̲ ̲S̲u̲p̲p̲l̲y̲ ̲I̲t̲e̲m̲s̲
Codification (assignment of NATO or other stock numbers)
will be carried out by the Maintenance Section if required
by the contract.
T̲o̲o̲l̲s̲ ̲a̲n̲d̲ ̲T̲e̲s̲t̲s̲ ̲E̲q̲u̲i̲p̲m̲e̲n̲t̲
The Maintenance Section will specify all tools and
test equipments to be supplied under the contract.
Fur- thermore, a priced list of tools and test equipment
will be submitted to the customer for all items required
at each installation and repair depot to support the
equipment delivered.
F̲a̲i̲l̲u̲r̲e̲ ̲R̲e̲p̲o̲r̲t̲i̲n̲g̲
Generation and implementation of a Failure Reporting
System is the responsibility of the Maintenance Section.
All incoming reports will be recorded and analyzed
and the corrective action coordinated with the customer.
Figure 5 This illustration shows the CAMPS Documentation
Tree on manuals.
4. T̲r̲a̲i̲n̲i̲n̲g̲ ̲a̲n̲d̲ ̲D̲o̲c̲u̲m̲e̲n̲t̲a̲t̲i̲o̲n̲ ̲S̲e̲c̲t̲i̲o̲n̲
C̲u̲s̲t̲o̲m̲e̲r̲ ̲T̲r̲a̲i̲n̲i̲n̲g̲
The Training and Documentation section is responsible
for all training offered by the System Devision. The
following types of courses have been developed and
conducted:
o Systems Courses
o Hardware maintenance
o Software maintenance
o Software programming
o On-the-job training
o Operator courses.
The courses are developed in accordance with contractual
requirements and a typical theory to hands-on traning
ratio of 40 to 60 percent.
Her kommer et billede
I̲n̲-̲H̲o̲u̲s̲e̲ ̲T̲r̲a̲i̲n̲i̲n̲g̲ ̲
Christian Rovsing A/S has nominated the Trainng and
Documentation Section to carry out most of the in-house
training. These activities include:
o CR80 Hardware Theory
o CR80 Hardware Maintenance
o Programming Courses such as SWELL, PASCAL, ASSEMBLER
o DAMOS and AMOS Operating Systems.
Furthermore, the Training and Documentation Section
is planning and managing a program of video courses
offered to the entire company. In addition, regular
courses are offered in Technical Presentation and other
personal development courses.
T̲r̲a̲i̲n̲i̲n̲g̲ ̲F̲a̲c̲i̲l̲i̲t̲i̲e̲s̲
The Training and Documentation Section is coordinating
the company's training facilities and equipments.
The section has its own CR80 computer system primarily
for software training. The system has eight terminals
allowing simultaneous hands-on trainng of eight students.
One of the class rooms is equipped with the necessary
video equipment used during the personal development
courses.
M̲a̲n̲u̲a̲l̲s̲ ̲a̲n̲d̲ ̲H̲a̲n̲d̲b̲o̲o̲k̲s̲
The Training and Documentation section writes the deliverable
manuals and handbooks for all projects undertaken by
the division.
The section has its own staff of technical writers
who develop the manuals based on the project documentation.
Manuals have been developed in accordance with NATO
and other military standards.
In addition to project related documentation the Training
and Manuals section is writing manuals for other divisions
in the company.
The draft documentation is stored in a word processor
facility for ease of updating.
Drawings and photographs are used for illustrations
wherever possible.
